Trainee - Product Manager

Job Title: Trainee - Product Manager
Location: Remote/Hybrid/ Eastwood, Quezon City (must work in CST timezone required); Full-Time 
Department: PMO 

Position Overview: 
The Product Manager in Training will have the opportunity to learn and contribute to the development and improvement of various healthcare services such as Medical Billing, Patient Access, and Credentialing. This is an ideal role for someone looking to develop product management expertise while gaining a deep understanding of healthcare processes and client pain points. The role involves learning the ins and outs of the business, conducting competitive analysis, understanding client challenges, and working on continuous service improvements to enhance client satisfaction and operational efficiency. 

Key Responsibilities: 
• Training and Learning: Gain hands-on experience across key healthcare services such as medical billing, patient access, credentialing, and others. Understand operational workflows, service delivery models, and industry-specific challenges. 
• Client Understanding: Spend time understanding client needs and pain points by engaging directly with customers and internal teams. Learn how to advocate for the voice of the customer in every decision made during the product lifecycle. 
• Market and Competitive Research: Conduct ongoing research into the competitive landscape to understand industry trends, competitor services, and emerging technologies. Identify opportunities for innovation and areas of potential improvement in existing services. 
• Service Improvement: Work with senior product managers and operational teams to continuously improve service offerings based on client feedback, data analysis, and industry trends. Suggest and help implement service improvements that address client pain points and enhance the value delivered to clients. 
• Cross-functional Collaboration: Collaborate with cross-functional teams, including operations, client engagement, marketing, and sales to align on service improvement goals and product delivery. 
• Product Development: Participate in the development and enhancement of service offerings by contributing ideas, performing analysis, and supporting the execution of new initiatives and improvements. 
• Performance Measurement: Assist in defining key performance indicators (KPIs) to measure the success of service improvements. Monitor progress and assist in adjusting strategies based on data-driven insights. 
• Stakeholder Management: Build relationships with internal stakeholders and collaborate on process improvements and service updates. Communicate effectively with team members, supervisors, and clients regarding project progress and service developments. 

• Qualifications: 
  • Bachelor’s degree in Business, Healthcare Administration, or a related field. 
  • Strong interest in product management, healthcare services, and operations. 
  • Excellent analytical and problem-solving skills with a keen attention to detail. 
  • Ability to understand complex operational workflows and customer pain points. 
  • Strong communication and collaboration skills, with the ability to work effectively across diverse teams. 
  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and the ability to learn new tools quickly. 
  • Ability to adapt quickly to new environments, learn new skills, and apply them to real-world situations. 
  • Passion for continuous learning and improving processes and services to better meet client needs.