Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The roleWhat will you be doing?
Position: Trainee Claims AssessorLocation: Basingstoke or Dorking (with hybrid working 8 days in office per month)
What will you bring?
Enjoy investigative work and making a difference? Join Unum as a Trainee Claims Assessor and help provide vital financial support to individuals and families when they need it most.
You will be provided with full training and ongoing support to help you succeed in the role. If you’re looking to start a meaningful career where you can make a real difference, this could be the opportunity for you.
Please note that our assessment centres for successful candidates are scheduled for November. As part of a coordinated intake, start dates will be from January.
What you’ll be doing:
- Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
- Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
- Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
- Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.
We’re seeking individuals who are:
- Curious and Analytical: Able to investigate, spot patterns, and think critically.
- Strong Communicators: Confident in both written and verbal communication, with a customer-focused mindset.
- Organised and Resilient: Comfortable managing varied workloads in a fast-paced environment.
- Empathetic and Professional: Able to handle sensitive situations with care and discretion.
Experience in areas such as customer service, case work or financial services may be helpful or similar qualifications or experience in law, psychology, nursing or a related field have proved successful. We’re looking for individuals with strong communication skills, a keen eye for detail, and a natural ability to solve problems and learn new information
The successful Trainee Claims Assessor can expect:
- Full training
- Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].
We are proud to be a Disability Confident Employer.
Company:
Unum UKSkills Required
- Strong written and verbal communication skills
- Customer-focused mindset
- Ability to investigate, identify patterns, and think critically
- Strong organisation and ability to manage varied workloads
- Resilience in a fast-paced environment
- Empathy and professionalism when handling sensitive situations
- Attention to detail and problem-solving ability
- Experience in customer service, case work, or financial services
- Qualifications or experience in law, psychology, nursing, or a related field
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
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Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
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Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
