Traffic Controller

Job Title: Traffic Controller

Location: Remote - Colombia (only)
Department: Operational Strategy
Reports to: Operational Strategy Manager

Salary: 1,750,000 COP + 140.000 aux connectivity

Language (s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Indefinite Terms

Equip. required:

• Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed
• RAM: 16 GB System Memory
• Storage: 512 GB SSD
• Sound: USB Headset
• Monitor: 1920 x 1080 Resolution ( Dual Monitor )
• OS: Windows 11 PRO

Internet:

• International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms

Job Start Date: Immediate

Location: Remote

Country: Colombia

Hours: 8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

OBJECTIVE  

The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff. 

PRIMARY JOB DUTIES 

1. Build, update, maintain, and assist with dialer operations  

1. Evaluate reporting tools and delivery  

1. Monitor agents in a dialer setting  

1. Adjust dialer and agent settings 

1. Analyze the effectiveness and functionality of reports 

SECONDARY JOB DUTIES  

• Continuously seek opportunities for process improvement and propose ideas 

• Foster effective communication and collaboration between countries and cultures within all regions 

• Assist in project work as required 

• Act as backup to other members of the Operations Strategy Department 

• Maintain a high level of professionalism and confidentiality with all information entrusted with 

OTHER JOB DUTIES  

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

SUPERVISORY RESPONSIBILITY 

This position does not have supervisory responsibilities 

WORK ENVIRONMENT  

This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. 

COMPETENCIES  

• Proficiency in MS Office  

• Time management 

• Attention to detail 

• Ability to click through systems for several hours 

REQUIRED EDUCATION AND EXPERIENCE 

High School Diploma/GED  

FLUENCY 

This position requires fluency in the English language 

ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES 

None required for this position