Trading Support Specialist

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Trading Support Specialist, you'll support our Trading Team by responding to customer inquiries through email and chat, ensuring high service standards for global B2B clients ensuring smooth sports betting operations across all markets. You'll support all aspects of the trading process while collaborating across multiple teams to ensure seamless day-to-day operations. You'll also follow up with customers to ensure satisfaction and escalate complaints when necessary to maintain an exceptional customer experience.
WHAT YOU'LL DO AS A TRADING SUPPORT SPECIALIST

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Provide responsive email and chat support to B2B customers across the globe, maintaining high service standards.
• Escalate customer complaints through the appropriate internal channels to ensure timely and customer-centric resolution.
• Organize and maintain data to ensure ongoing security and usability of key systems.
• Support all aspects of the trading process, from trading and settlement to manual adjustments, while collaborating with multiple teams and departments to ensure efficient operations.

WHAT YOU'LL BRING

• Deep knowledge and passion for sports, with a strong understanding of the sports betting industry.
• Bachelor's degree in a relevant field or equivalent professional experience.
• Ability to think quickly and work efficiently under tight time constraints.
• Strong proficiency in both spoken and written English.
• Detail-oriented with a strong desire to learn and grow in a dynamic environment.
• Full-time, in-office role with a commitment to on-site presence with a willingness to work night shifts on occasion.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.