The Crown Is Yours
As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment.
What You'll Do
- Execute integration and functional testing for third-party game providers across all platforms.
- Support the development and refinement of internal game features to enhance the overall experience.
- Troubleshoot and debug game issues during the rollout of new states and brand expansions.
- Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution.
- Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product.
- Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions.
What You'll Bring
- At least 1 year of experience in technical support or a similar role within the online gaming industry.
- Clear, proactive communication skills and a collaborative approach to working across cross-functional teams.
- Flexibility to adapt as priorities shift and business needs evolve.
- A growth-oriented mindset and enthusiasm for exploring new testing methods and tools.
- Familiarity with platforms like Excel, Google Sheets, JIRA, etc.
- Strong analytical thinking and attention to detail, with a proactive approach to problem-solving.
- A balanced perspective that combines technical insight with business awareness to support informed decisions.
#LI-BT1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Top Skills
What the Team is Saying
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
Gallery
DraftKings Teams
DraftKings Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
