Bring your passion for operational excellence and innovation to a team where your expertise drives impactful change. At JPMorganChase, you’ll lead strategic initiatives, collaborate with diverse partners, and shape the future of our operations—empowering you to grow your career and make a real difference.
As a Senior Associate within JPMorgan Chase Market Operations, you will lead post-trade operating discipline across Fixed Income. You will own critical control and client outcomes spanning clearance and balancing, trade matching, reconciliation, settlement, and break management. Working closely with Trading, Product, Technology, Risk, and Operations partners, you will identify systemic issues, establish remediation priorities, and drive sustainable process and technology improvements.
As a leader within Market Operations, you will oversee end-to-end trade lifecycle controls, implement strategic automation initiatives, leverage data-driven insights to improve decision-making, and ensure a scalable operating model that supports evolving business needs and increasing transaction volumes. You will also provide leadership through coaching, stakeholder engagement, and fostering a culture of continuous improvement, operational excellence, and strong risk management.
Job Responsibilities
- Own end-to-end oversight of Fixed Income Purchase and Sales operations, including clearance and balancing, trade matching, settlement, reconciliation, and break management.
- Oversee daily controls, exception governance, and timely escalation of material operational risks and issues.
- Drive root-cause analysis across breaks, rejects, unmatched transactions, and processing exceptions, implementing sustainable solutions that reduce recurrence.
- Partner with Trading, Technology, Product, Risk, and Operations stakeholders to support new business initiatives, evolving trade flows, and process enhancements.
- Establish and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics to assess performance and drive accountability.
- Lead strategic automation and process improvement initiatives through requirements gathering, prioritization, testing, implementation, and benefit realization.
- Utilize data analysis to identify trends, quantify operational impacts, support risk management, and inform strategic decision-making.
- Strengthen the operational control environment through effective governance, issue management, audit readiness, and regulatory compliance.
- Provide leadership, coaching, and workflow oversight while developing talent and fostering a culture of innovation and continuous improvement.
- Prepare and deliver presentations to senior management and stakeholders, clearly communicating operational performance, risks, and strategic recommendations.
Required Qualifications, Capabilities, and Skills
- 4+ years of experience in Purchase and Sales Operations, Securities Operations, Trading Services, or a related post-trade operations function.
- Demonstrated expertise in trade lifecycle processing, including clearance and balancing, trade matching, settlement, reconciliation, and exception management.
- Strong knowledge of Fixed Income and Equity products, securities operations, market practices, and operational controls.
- Proven ability to lead cross-functional investigations and remediation efforts across Operations, Trading, Technology, Product, Risk, and other business partners.
- Strong operational risk and controls mindset, including experience with issue management, control effectiveness, audit readiness, and governance frameworks.
- Demonstrated experience utilizing automation technologies to improve operational efficiency, control effectiveness, and service delivery.
- Strong analytical and problem-solving skills with the ability to leverage data to identify trends, assess impacts, and recommend solutions.
- Excellent communication, presentation, and influencing skills with the ability to engage stakeholders at all levels of the organization.
- Proven ability to lead teams, manage competing priorities, and drive organizational and operational change.
Preferred Qualifications, Capabilities, and Skills
- Experience delivering large-scale automation, workflow transformation, exception management, or straight-through processing (STP) initiatives.
- Knowledge of Fixed Income securities operations across the full trade lifecycle.
- Experience leveraging advanced analytics, artificial intelligence, and machine learning capabilities to enhance operational decision-making and process efficiency.
- Strong digital literacy and ability to evaluate and adopt emerging technologies.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 4+ years of experience in Purchase and Sales Operations, Securities Operations, Trading Services, or a related post-trade operations function
- Expertise in trade lifecycle processing, including clearance and balancing, trade matching, settlement, reconciliation, and exception management
- Knowledge of Fixed Income and Equity products, securities operations, market practices, and operational controls
- Ability to lead cross-functional investigations and remediation across Operations, Trading, Technology, Product, Risk, and other business partners
- Experience with operational risk, issue management, control effectiveness, audit readiness, and governance frameworks
- Experience using automation technologies to improve operational efficiency, control effectiveness, and service delivery
- Strong analytical and problem-solving skills, including using data to identify trends, assess impacts, and recommend solutions
- Excellent communication, presentation, and influencing skills
- Ability to lead teams, manage competing priorities, and drive organizational and operational change
- Experience delivering large-scale automation, workflow transformation, exception management, or straight-through processing initiatives
- Knowledge of Fixed Income securities operations across the full trade lifecycle
- Experience using advanced analytics, artificial intelligence, or machine learning for operational decision-making and process efficiency
- Strong digital literacy and ability to evaluate and adopt emerging technologies
- Experience using AI-powered analytics, workflow automation, or intelligent process tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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