As a Sales Support Analyst, you'll serve as a vital resource for the front office and client-facing stakeholders. You'll act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems. Candidates must be able to provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment.
Responsibilities:
- Provide end-to-end trade flow support across all product channels globally
- Monitor ongoing support needs to address changes and gaps
- Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path
- Ensure the accurate and timely escalation and resolution of all inquiries
- Address ad hoc queries from operations, technology, and the front office
- Facilitate training for new application users
- Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products
- Service client needs, through email, phone or other authorized venues
- Manage trade lifecycle events from inception until closure, including booking, reporting and settlement of the obligation
Qualifications:
- 2 - 3 years of financial industry experience
- Bachelor’s degree strongly preferred
- In-depth knowledge of Excel, PowerPoint, and Internet technologies
- Highly disciplined, a self-starter, and the ability to execute on assignments independently
- A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
- Attention to detail with superior written, verbal, and problem-solving skills
- Excellent organizational and time management skills
- Ability to communicate with all levels within the Line of Business
- Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required
Skills Required
- 2–3 years of financial industry experience
- Bachelor’s degree
- In-depth knowledge of Excel, PowerPoint, and Internet technologies
- Ability to work independently and execute assignments in a disciplined manner
- Strong written, verbal, and problem-solving skills
- Excellent organizational and time management skills
- Ability to communicate with all levels within the line of business
- Ability to operate effectively in a flexible, dynamic environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
