Location: Fully Remote
Reports to: CEO initially, transitioning to CTO
Team: Hands-on team lead with hiring authority
We are looking for a Trade Platform Operations Lead to take end-to-end ownership of our MT4/MT5 platform operations.
The current environment is outsourced and experiencing client-facing incidents with direct financial impact. Your first priority will be to establish reliable uptime and incident baselines, then build the monitoring, recovery, and operational capabilities needed to bring MT4/MT5 fully in-house.
This is a hands-on turnaround and build role with direct CEO visibility and significant autonomy.
Key Responsibilities- Take ownership of MT4/MT5 infrastructure, stability, uptime, and performance.
- Audit the existing setup and establish reliable uptime, incident, and MTTR baselines.
- Build monitoring and observability using Grafana, Prometheus, Datadog, or equivalent.
- Develop incident-response, recovery, and preventive-maintenance playbooks.
- Lead critical production incidents and root-cause analysis.
- Reduce client-facing incidents and improve platform reliability.
- Build and manage a small 24/7 platform operations team.
- Hire, mentor, and establish timezone coverage and escalation procedures.
- Manage relationships with MetaQuotes, Microsoft, and infrastructure vendors.
- Support network-access and infrastructure initiatives required for independent platform operations.
- Report reliability metrics, risks, and progress directly to senior leadership.
- Transition MT4/MT5 operations from outsourced to fully internal ownership.
RequirementsRequirements
- Hands-on experience operating MT4/MT5 infrastructure for a broker, prop firm, or similar trading environment.
- Strong production troubleshooting and incident-management experience.
- Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK.
- Experience creating runbooks, recovery procedures, and preventive-maintenance processes.
- Experience managing or leading a technical operations team, ideally with 24/7 coverage.
- Strong infrastructure, networking, and server knowledge.
- Experience working with external infrastructure/platform vendors.
- Ability to work independently and make decisions during high-severity incidents.
- Strong communication skills and comfort reporting directly to executives.
Nice to have: Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience.
Success in the First Year- Establish the first reliable MT4/MT5 uptime and incident baseline.
- Significantly reduce client-facing incidents and MTTR.
- Implement comprehensive monitoring and recovery playbooks.
- Build a reliable 24/7 operations team.
- Reduce dependence on outsourced platform operations.
- Establish sustainable vendor and infrastructure management.
BenefitsWhy Join
- Direct CEO access and real operational authority.
- Build the function from the ground up.
- Fully remote with no timezone restrictions.
- Performance bonus linked to measurable uptime and incident improvements.
- Opportunity to become the long-term head of platform operations.
Interested? Tell us about your current MT4/MT5 setup and the biggest reliability problem you've had to solve.
Skills Required
- Hands-on experience operating MT4/MT5 infrastructure for a broker, prop firm, or similar trading environment.
- Strong production troubleshooting and incident-management experience.
- Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK.
- Experience creating runbooks, recovery procedures, and preventive-maintenance processes.
- Experience managing or leading a technical operations team, ideally with 24/7 coverage.
- Strong infrastructure, networking, and server knowledge.
- Experience working with external infrastructure/platform vendors (e.g., MetaQuotes, Microsoft, hosting providers).
- Ability to work independently and make decisions during high-severity incidents.
- Strong communication skills and comfort reporting directly to executives.
- Experience with Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure.
What We Do
CXM Group, a global leader in the FX and CFD industry since 2015, is redefining the trading experience. Our mission is to empower traders with advanced tools, exceptional resources, and unparalleled market conditions across several asset classes including forex, indices, shares, metals, commodities and cryptocurrencies. Backed by decades of expertise across Asia Pacific, the US, and Europe, our award-winning team has earned a reputation for innovation, reliability and excellence. We offer SWAP-free trading for all clients, unlimited leverage, best trading terms on gold, competitive spreads, deep liquidity, and strong partnerships with tier-one banks and prime brokers. At CXM, we integrate cutting-edge technology with outstanding service to help our clients achieve their full potential. Serving B2B, institutional, and retail clients, we provide tailored solutions to suit every trading journey.
