Trade Operations Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Overview of the Role

• Process all daily trade transactions accurately with regulations of State Bank of Viet Nam as well as
• International Practices.
• Ensure that all tasks are completed in accordance with the operational procedures, key control standards, Group
• Policies and regulatory requirements and international practices
• Ensure that all tasks are completed accurately and within the stipulated turnaround time
• Update and report data related to Trade finance as required
• Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships
• with staff and customers for all products and services.
• Implement instructions from Operations Manager and General Manager in order to develop and maintain highest
• achievable standard of trade finance.
• Taking part in the process for management of customer relationship improvement by giving customer’s feedback to
• managers and related relationship managers to work out service approach
• Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.

Job Responsibilities

• Reviewing to ensure physical documents (from trade staff) are compliant, verifying customer’s signatures and stamp, check calculated fees, check sanctioned screening, check with Credit condition, … then approve transaction on system.
• All trade products as below:

1.1 Export LC/amendment advising
1.2 Export Bill under LC/ Collection
1.3 Import LC issuance/amendment
1.4 Import Bill under LC/Collection
1.5 Guarantee and SBLC
1.6 Trade Loan (Open Account and FSCM)
2. Other Responsibility
2.1 Controlling inward and outward transaction/ Reconciliation at day end
2.2 Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.
2.3 Update, know thoroughly and sound apply regulations, it is related to local/international settlement.
2.4 Consulting customers on all products related matters.
2.5 Controlling customer’s credit line on transactional basic.
2.6 Assist operations staff in their queries about acknowledge as well as solving problems
2.7 Assist in attending to customers in their queries and complaints
2.8 Assist in investigating processing errors
2.9 Assist in branch administrative duties and other adhoc & miscellaneous activities as assigned by the Line Manager
2.10 Back up other officers on lunch/leave /training
2.11 Participate in Business Continuity Plan/ Systems testing whenever required
2.13 Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
3. Money Laundering Prevention
3.1 Fully understand and strictly comply with money laundering prevention requirements.
3.2 Undertake training on AML at least once every 12 months
3.3 Follow money laundering prevention reporting procedures and report to AML officer should there be any money
laundering related issues

Job Requirements

• Graduated from Foreign Trade University or University of Economic- Foreign Trade dept is preferred.
• 5 - 7 years of experience is required.
• Experience in Trade Loan (Open Account and FSCM) is preferred.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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