Trade-In Leader

This role is responsible for leading the operational management of the trade in business with an end to end look and business vision.

What will be my main duties and responsibilities in this job?

• Establish and manage the Operational Strategy of the Trade in business line for the Andean Region.
• Lead the operations for the Andean Region regarding TIU: Customer Service, procurement process of devices in the different channels, invoicing, logistics, processing and disposition. To be supported by local teams (Chile, Peru, Colombia) and integrated regional areas. High cultural diversity.
• Monitor IT team execution for systems plans established by LOB for Trade In, alignment with Latam IT Head and IT management of centers of excellence.
• Works to prioritize the IT needs of the Andean Region in the line of business.
• Establish quality standards and quality control procedures. Fraud monitoring.
• Manage budget.
• Manage the Trade in operational strategy for the Andean Region.
• Lead the operational execution of strategies developed with senior management. Responsible for the delivery of results on a day-to-day basis.
• Responsible for overall leadership and execution of client service delivery including staffing, processes, efficiency analysis and operational improvements across the organization in the Andean Region focused on Trade in.
• Operationalize new clients, processes for Trade in Programs.

What are the requirements needed for this position? 

• Bachelor’s degree in business, engineering, IT or other technical related areas.
• Masters in related areas are desirable.
• Fluent in the English Language.
• 5+ years of Operations in mobile industry, or companies related to trade in business, commercialization of reconditioned devices. Business experience, working with executive teams, matrix organizations. Knowledgeable of processes, data analysis, client relationships as well as market trends.
• Digital expertise desirable.
• Strong analytical skills with experience interpreting a strategic vision into an operational model.
• Requires project management and time-management skills to effectively prioritize work activities to accomplish strategic goals and related tasks under tight deadlines.
• Strong interpersonal and communication skills.
• Demonstrated leadership skills
• Multitasking ability is a must.
• Strong proficiency in MS Office tools.
• Ability to learn and become proficient in Assurant’s IT platforms (ALS, front end / portal solutions, among others).
• Embrace diversity, equity and inclusion to strengthen team and produce solid results.
• A team player that can work in a complex and fast-paced environment.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.