Join us as a CRM Specialist (Trade team)
Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next CRM Specialist within our Trade team, you’ll help build the journeys that turn free trades into loyal members. You’ll work directly in Braze to build, QA, and launch campaigns across email, SMS, push, and in-app, helping our messages land at the right time, in the right way, and without errors.
This is a hands-on delivery role with room to grow. You’ll join a collaborative team that’s turning CRM into a revenue-driving engine, and you’ll gain experience in automation, journey design, and performance measurement along the way.
Forget long lists, here’s what you’ll actually spend your time on:
Delivering high-quality CRM campaigns across all key channels using Braze.
Spotting errors before they reach our customers, and fixing them fast.
Collaborating with the CRM Lead and Ops Manager to build automated flows.
Making sure every campaign is consistent, on-brand and goes out on time.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
Experience in CRM or marketing operations, ideally using Braze (or similar).
A collaborative, roll-up-your-sleeves attitude.
Strong attention to detail and a genuine pride in getting things right.
A curiosity to grow, whether that’s automation, data, or CRM strategy.
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + annual bonus
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with our VP of Trade
2nd stage interview will be a case study with some of our stakeholders
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Top Skills
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs.
Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities.
From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs.
Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing.
With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth.
We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
