Join us as a CRM Specialist (Trade)
Want to do work that really matters?
At Checkatrade, we’re building the UK’s go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.
As our next CRM Specialist within our Trade team, you’ll play a key role in turning free trades into loyal, long-term members. You’ll take ownership of the campaigns and journeys that drive real behaviour change - and you’ll have the chance to shape, evolve and elevate how CRM works at Checkatrade.
You’ll work hands-on across our channels (email, SMS, push, in-app), building, QA’ing and launching campaigns that land at the right time and in the right way. And don’t worry if you haven’t used Braze before - if you’ve worked with CRM tools like Salesforce, HubSpot, Customer.io or similar, we’ll give you all the training you need. There’s huge room to grow here: automation, journey design, experimentation, segmentation, data - it’s all on the table.
This is a role for someone who wants ownership, momentum and the chance to transform an area of the business that’s evolving fast.
Forget long lists, here’s what you’ll actually spend your time on:
Owning CRM campaigns end to end. You’ll build, QA and launch campaigns across multiple channels, making sure trades get the right message at the right moment.
Creating and improving automated flows. You’ll work with the CRM Lead and Ops Manager to design and optimise journeys that convert trades into committed members.
Spotting issues before they hit customers. You’ll bring an eye for detail, fixing problems quickly and making sure everything that leaves the door feels polished and professional.
Shaping how we do CRM. As we expand our tools and capabilities, you’ll help define best practice, evolve our processes and influence how CRM grows at Checkatrade.
Learning and levelling up. If Braze is new to you, great - we’ll train you. You’ll get hands-on with automation, segmentation, testing and data insight from day one.
It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
Experience using any CRM or marketing automation tool. Braze experience is a bonus - but Salesforce, HubSpot, Adobe, Customer.io or similar is absolutely fine.
A proactive, collaborative approach. You enjoy working closely with your team, sharing ideas and helping uncover opportunities to improve.
Strong attention to detail. You take pride in clean builds, error-free campaigns and a polished customer experience.
A hunger to grow your CRM toolkit. Whether it’s automation, data, journey design or experimentation - you’re excited to learn and expand your skillset.
A sense of ownership. You don’t just press send. You care about the outcome, the impact and the craft.
We believe great work deserves great rewards. Here’s just a taste:
Competitive salary + annual bonus
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week’s paid charity leave and much more!
How we’ll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage interview with our VP of Trade
2nd stage interview will be a case study with some of our stakeholders
If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.
If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
