Position Summary:
Provide continuous service to the manufacturers, customers, and personnel of Affinity Northeast Region. Ensure accurate, timely and complete set up and processing of Distributor & Manufacturer Programs, Sales Reporting, Cost Changes etc. Work collaboratively with others to achieve timely completion of requested tasks. Must be comfortable navigating multiple system platforms.
Essential Functions:
· Represent Affinity in an ethical and professional manner.
· Provide favorable, continuous trade management support. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
· Support all sales efforts set forth by the management staff, clients, and customers.
· Support all Client Manager and Account Executives.
· Complete and submit program and pricing requests.
· Set up agreed upon programs and distribute to all parties involved.
· Renew expiring programs and submit for approvals.
· Enter all trade administrative data into designated systems based on clients’ specifications.
· Be available to internal and external stakeholders
· Filing- electronic and hard copies utilizing Share Point.
· Assist Customer Service Specialist with information and paperwork necessary.
· Respond in a timely manner to any request for information from management, sales, clients and/or customers.
· Follow instructions provided by each individual manufacturer to ensure their needs are being met.
· Transparent and timely communication with internal and external stakeholders
· Other duties as assigned and requested.
Education and Experience:
· Previous customer service experience is a plus.
· Experience in the Regional System experience is extremely advantageous.
Knowledge, Skills and Abilities:
· Flexible and able to manage adversity and change.
· Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, Outlook and Share Point.
· Strong communication, influence, and problem-solving skills.
· Basic Technology skills communicating through email, phone, and text messaging.
· Self-starter with entrepreneurial spirit and committed to being the best.
· Detailed-oriented
Physical Requirements / Working Conditions
· Normal office environnement, desk position.
· Typical workday of Monday – Friday, 8:00am to 5:00pm.
· Hybrid - work performed in an Affinity Group office or, if authorized, from employee’s remote workstation.
Pay Range $22-$26 per hour
Skills Required
- Previous customer service experience
- Regional System experience
- Microsoft Office Suite experience, including Word, Excel, PowerPoint, Outlook, and SharePoint
- Strong communication, influence, and problem-solving skills
- Basic technology skills using email, phone, and text messaging
- Ability to manage change and adversity
- Detail-oriented approach
- Ability to work independently and manage administrative tasks accurately
What We Do
From culinary support, to store-level merchandising, to sales planning and strategy, Affinity Group's experienced retail and foodservice teams can help you build Your Bridge to Success. Learn how our talented team of sales pros can help your brand today! Operating in a collaborative environment, the Affinity Group shares our strengths, expertise, and resources to benefit our clients, customers, and our organization. We are focused on the foodservice and retail fresh food channels, helping our customers and clients succeed with highly engaged leaders and tenured top sales and culinary talent in North America.
