Tracking Operations Specialist
Reports To: Senior Director - Operations
Location: Queretaro, Mexico
Environment: Onsite
Work Schedule:
This position is full-time and onsite Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.
Who We Are:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work:
As a Tracking Operations Specialist working within Redwood Multimodal (one of our entities), you will be responsible for communicating with motor carriers to track freight, communicate updates and resolve issues during transit in a fast-paced environment. Your efforts will directly impact the Redwood standard of meeting or often exceeding service obligations to our customers, while enabling corresponding Redwood business units to provide best-in-class service to our customers and carrier-partners. You will gain an understanding of daily logistical challenges and demonstrate a commitment to operational excellence by executing based on Redwood’s best-in-class procedures and processes.
How You Make a Difference Everyday:
- Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking
- Communicate relevant freight updates to customer and/or internal carrier & operations teams
- Accurately document data entry as it pertains to each unique scenario within a shipment
- Use critical thinking to escalate and provide visibility through load boards and general freight management
- Assist, investigate, and correct unusual customer problems and order delays
- Issue payments for driver expenses when needed
You’ve Got This?
- Bi-lingual in English/Spanish; proficient level for verbal and written communication
- Excellent communication (written and verbal) and interpersonal skills
- Strong problem-solving skills
- Ability to multi-task and change focus quickly
- Exceptional attention to detail
- Prior tracking experience preferred
What We Offer:
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you – Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes
Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law
Skills Required
- Bilingual in English and Spanish (verbal and written)
- Excellent written and verbal communication and interpersonal skills
- Strong problem-solving skills
- Ability to multi-task and shift focus quickly
- Exceptional attention to detail
- Prior tracking or freight tracking experience
What We Do
Redwood Logistics, a modern 4PL provider headquartered in Chicago, Illinois, has been delivering solutions for moving and managing freight for over 20 years. Our offerings include digital freight brokerage, flexible freight management, and supply chain integration services through RedwoodConnect, a no-code, cloud-based platform that enables customers to seamlessly integrate existing systems and add new functionalities as they expand. With approximately 1,000 associates, about half specialize in logistics operations and management, while the other half are experts in supply chain technology and digital solutions. Redwood has a strong presence in North and South America, including over 115 technical and operational resources across Brazil, Colombia, and Mexico, and a robust network of partners across EMEA and APAC, enhancing its global reach. Since 2010, Redwood has been providing comprehensive 4PL solutions that include engineering and solution design, system implementation and integration (TMS/WMS/GTM), API pipeline design, supply chain orchestration, and carrier and trading partner connectivity. It also offers access to a broad range of commercially available technology solutions, including composable freight tech.
