Track and Trace Representative

Posted Yesterday
Be an Early Applicant
5 Locations
Remote or Hybrid
Mid level
HR Tech • Information Technology • Logistics • Professional Services
The Role
Monitor and track shipments (especially reefers), troubleshoot and resolve shipment issues, update TMS statuses, manage and reconcile shipment documentation (BOLs, PODs), and perform additional operational tasks to keep freight moving and maintain accurate records.
Summary Generated by Built In

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for the Track and Trace Representative to the logistics platform for the built world.

Responsibilities:

  • Monitor and track shipments, with a focus on reefer freight.

  • Proactively identify, troubleshoot, and resolve shipment issues with minimal supervision.

  • Make timely decisions to keep freight moving and minimize service disruptions.

  • Retrieve and organize Bills of Lading (BOLs) and other shipment documentation.

  • Update load information and shipment statuses in the Transportation Management System (TMS).

  • Reconcile, review, and maintain accurate shipment documentation, including Proofs of Delivery (PODs).

  • Clean up and organize paperwork to ensure accurate and complete records.

  • Take on additional operational tasks as needed to support the team and maintain workflow efficiency.

Working conditions:

  • Work schedule: M-F 8 am - 5 pm EST

  • Competitive Salary in USD

  • Hydrid or Remote mode of work

  • 10+ business days of paid time off

  • Team building and corporate events

  • Equipment provided

  • A supportive team

  1. 3+ years of Track & Trace experience, preferably handling reefer shipments.

  2. Strong problem-solving skills with the ability to take initiative and resolve issues independently.

  3. Confident decision-maker who can think quickly and perform well in a fast-paced environment.

  4. Self-motivated professional who requires minimal supervision.

  5. Excellent organizational skills and strong attention to detail.

  6. Experience managing transportation documentation, including BOLs, PODs, and shipment paperwork.

  7. Familiarity with updating and maintaining shipment information in a TMS.

  8. Growth-oriented mindset with a desire to build a long-term career within the company.

Skills Required

  • 3+ years of Track & Trace experience
  • Experience handling reefer shipments
  • Strong problem-solving skills and initiative to resolve issues independently
  • Confident and quick decision-making in fast-paced environments
  • Self-motivated with minimal supervision required
  • Excellent organizational skills and strong attention to detail
  • Experience managing transportation documentation including BOLs and PODs
  • Familiarity with updating and maintaining shipment information in a TMS
  • Growth-oriented mindset with desire for long-term career development
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The Company
Year Founded: 2017

What We Do

Zelh is a US-based company that specializes in providing outsourcing and outstaffing solutions to help businesses reduce costs, streamline operations, and expand their teams. They offer services such as recruiting, HR management, and business process outsourcing across various industries.

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