Jobs at Zelh

Coordinate domestic and international freight shipments from setup through delivery. Build accurate shipments in the TMS, confirm load coverage, monitor progress, communicate ETAs and operational events to customers, coordinate brokers and carriers, manage delays and recovery actions, and maintain import/export tracking records. Provide proactive updates, escalate risks, and send final delivery documentation, charges, and proof of delivery.

Provide first-line technical support through remote troubleshooting, issue resolution, infrastructure maintenance, network administration, equipment and software management, monitoring, access control, and ticket tracking. The role supports Windows, Linux, and macOS environments, internal networks, Office 365, remote access tools, and client infrastructure while collaborating with system administrators and assisting international customers.

Leads accounting for multi-entity logistics operations, including month-end close, US GAAP reporting, reconciliations, AP/AR, cash forecasting, credit control, internal controls, audits, and acquisition integration. Manages accounting teams, establishes procedures, monitors liquidity and customer exposure, and provides validated financial analysis to corporate finance and operating leadership.

Generate and verify freight shipment invoices, validate rates and surcharges, process credits and rebills, resolve billing discrepancies, communicate with clients, maintain accurate shipment and billing records, support month-end activities, and recommend process improvements. The role collaborates with Sales, Operations, and Finance and requires strong attention to detail, data accuracy, communication, and deadline management in a remote work environment.

Manage daily customer shipment execution, including load scheduling, tracking, documentation, and TMS updates. Serve as the primary contact for shipment-related customer communication, proactively resolving delays and service issues. Coordinate load recovery, escalate incidents, maintain accurate records, validate routing and billing information, and support reporting, claims, and account service-level agreements while collaborating with carriers and internal teams.

Provide customer support for logistics and dispatch: handle inbound calls and emails, coordinate shipments using internal systems and databases, resolve client and vendor issues, and perform assigned duties to support daily operations.