As part of the Fashion Marketing Team, you will support the top client engagement & experience strategy at the Regional level, working with markets in Switzerland, Latin America & India.
The Top Clients Junior Manager will play a fundamental role in orchestrating the design, development and execution of strategic initiatives aiming at enhancing our top client relationships.
KEY RESPONSABILITIES
Top client strategy
- In line with Global Top Client strategy, deploy and sustain Top Clients engagement regional initiatives
- Partner with both engagement & events managers to design and develop top client strategies, in line with Chanel Fashion Top Clients Strategy.
- Improve and enrich top client engagement with dedicated tools (top client tracker)
- Act as key point of contact for the markets of the region, animating the regional Top Clients community (providing analysis and insights, sustaining and enriching a portfolio of local and global initiatives)
- Identify new local opportunities of Top Clients engagement, centred around Art & Culture
- Oversee the gifting strategy at regional level (from budget definition to stock follow-up)
- Contribute to the design of information sharing tools (videos, trainings) to harmonise hospitality best practices across the region
- Coordinate engagement initiatives together with Haute Joaillerie and Haute Couture divisions
Top client experiences
- Liaise with each market to ascertain their precise objectives and requirements to grow top client engagement
- Implement the experience initiatives locally by contribution on the client experience journey design
- Liaise with the key stakeholders to ensure offering the ultimate experience at any touchpoint
- Ensure a continuous and clear communication while preparing the experience
- Improve the top client knowledge through analysis (top client experience ROI) and qualitative feedback and database.
QUALIFICATIONS
- Master’s degree in Business or relevant fields
- A minimum of 5 years of experience in client experience/project management in the fashion industry.
- Proven international experience.
- Strong understanding of luxury brand landscape and clienteling principles.
- Proficiency in project management tools and proficiency with office software (Excel, PowerPoint, etc.).
- Languages: fluent in French and English. Spanish or Portuguese are a valuable plus.
SKILLS
- Positive mindset, pro-active and open-minded
- Exceptional communication and interpersonal skills with high level of discretion.
- Proven ability to manage multiple projects simultaneously with rigor and efficiency.
- Willing to work collaboratively with multiple stakeholders and in a multi-cultural environment.
- Detailed oriented with excellent organisation capabilities, you are willing to work in a dynamic and fast-changing environment
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What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
