Jobs at CHANEL

As a Learning and Development Partner at Chanel, you will design and deliver impactful learning experiences for retail staff, align learning strategies with business goals, and influence stakeholder engagement to enhance client experiences in luxury retail.

Lead boutique fashion training and styling development across the Boston market. Deliver in-boutique and digital learning, coach advisors, support onboarding, partner with boutique leadership to drive client experience, product knowledge, and retail performance, and provide qualitative feedback to the Fashion Expertise Home Office.

Support end-to-end order-to-delivery for fragrance and beauty catalogs: manage customer master data, analyze account performance, drive on-shelf availability and OTIF, manage price increases, support process improvement and projects, develop customer metrics, and build cross-functional supply chain partnerships.

Lead fashion training and coaching for CHANEL boutiques in the Short Hills market. Deliver collection and product education, style workshops, onboarding, and talent development. Partner with boutique leaders to improve service, drive KPIs, support client styling appointments, track learning completion, and ensure boutique standards while traveling frequently across regional stores.

Lead market-wide fashion training and styling development for boutique teams. Deliver in-boutique and digital learning, coach Style Advisors, support onboarding, partner with boutique leadership to improve client experience, drive KPIs, and provide qualitative feedback to the Fashion Expertise office. Frequent travel across boutiques required.

Lead boutique fashion expertise by coaching and developing Style Advisors, delivering in-store and digital training on collections and service, supporting onboarding, partnering with Boutique Leadership to drive styling, client experience, and retail performance across assigned boutiques.

Lead boutique training and styling development across a market, coach and evaluate boutique teams, facilitate onboarding and workshops, partner with leadership to drive product knowledge, client experience, and retail performance. Travel frequently to supported boutiques.

Lead fashion expertise for CHANEL boutiques in the market by training and coaching boutique teams on collections, styling, product knowledge, and luxury service. Deliver in-boutique and digital learning, support onboarding, partner with boutique leadership on talent development and KPI-driven actions, and travel frequently to elevate client experience and retail performance.

Lead fashion training and styling development for boutique teams across the Dallas market. Deliver in-boutique and digital learning, coach Style Advisors, support onboarding, partner with boutique leadership to drive client experience and business results, and provide qualitative feedback to Fashion Expertise Home Office. Requires frequent in-market boutique presence and driving retail performance through talent development and styling initiatives.

Lead in-market boutique training and styling development to transmit CHANEL’s creative vision. Coach and evaluate Style Advisors, deliver onboarding and in-boutique learning, partner with boutique leadership to improve client experience, sales performance, and talent progression.

Deliver personalised fragrance consultations and storytelling to build lasting client relationships, host masterclasses and events, use clienteling tools to grow client portfolio, mentor colleagues, and achieve individual and counter sales targets.

Assist with the design adaptation and project management for point of sale and merchandising at Chanel, collaborating with markets for approvals, sourcing materials, and proposing creative solutions based on guidelines.

Support regional sales and supply planning by building dashboards, contributing to sales and launch forecasts, analyzing stock/orders/sell-through across channels, participating in monthly demand planning and S&OP, and assisting allocation and ad hoc analyses.

Provide exceptional in-store client service to drive sales and retention, convert walk-ins to clients, build lasting relationships through outreach and follow-up, manage repairs/alterations, and collaborate with the sales team to deliver elevated luxury brand experiences.

Coordinate boutique stock management and logistics (inventory, shipments, quality control), handle administrative tasks (permits, supplier coordination, scheduling, invoicing), maintain safe and back-of-house organization, produce inventory and finance reports, and liaise with internal teams and external vendors to ensure efficient boutique operations aligned with CHANEL standards.

Lead HR execution and people strategies for Chanel boutiques in Texas and Georgia. Act as business partner to Boutique Leadership Teams on engagement, talent development, performance management, recruitment, employee relations, compliance, and workforce planning. Maintain onsite presence, conduct investigations, support compensation and performance processes, and partner with regional P&O, Talent Acquisition, Legal, and Benefits teams.

Lead HR execution for East & Central boutiques as a strategic business partner: drive employee engagement, talent development, performance management, recruitment, employee relations, compliance, and workforce planning while supporting Boutique Leadership Teams and HR initiatives across multiple locations.

Lead HR execution for Pacific Northwest boutiques as a strategic partner to Boutique Leadership Teams. Drive employee engagement, talent development, recruitment, performance management, employee relations, compliance, and workforce planning. Provide coaching, investigations, HRIS analysis, and support compensation and succession processes across multiple retail locations.

The WFJ Client Strategy Manager leads client experience strategies, oversees CRM management, and enhances client loyalty and retention for CHANEL's Watches & Fine Jewelry division.

The role involves handling merchandise, operating a manual pallet jack, unpacking and verifying received goods, and manual labeling of products.