Jobs at CHANEL

Support boutique architecture team with spatial studies, site research, and small-scale design tasks. Produce 3D models, visualizations, material boards, and presentation materials. Help organize technical drawings, collaborate with cross-functional teams, and contribute to design guidelines and reference libraries for luxury retail spaces.

Provide exceptional, personalized luxury client service as a CHANEL Brand Ambassador; build lasting client relationships, drive sales, maintain product expertise, support boutique operations and merchandising, handle after-sales and data capture, and represent the brand with impeccable presentation and professionalism.

Provide customer-facing sales support: greet customers, advise on products, drive sales, process transactions, maintain merchandising and store presentation, and assist with stock and basic inventory tasks.

Lead client development strategy across Northeast boutiques, partnering with store teams to drive top-client engagement, events, and tailored market initiatives. Translate data into strategic recommendations, support boutique execution, and align local programs with US market goals while traveling frequently to key markets.

Lead Southeast top-client development for Chanel by partnering with boutique teams and Client Development Managers, designing market-specific engagement strategies, aligning local initiatives with US market strategy, driving client events and VIP experiences, and providing insights to senior leaders to grow engagement and revenue.

Lead end-to-end supply planning and inventory optimization for Singapore Fragrance & Beauty. Create supply plans, validate POs, manage replenishment across channels, mitigate stock and launch risks, partner cross-functionally, monitor KPIs, and drive continuous improvement to meet service, inventory, and commercial targets.

Manage orchestration, deployment and amplification of Fragrance & Beauty marketing campaigns in Japan. Coordinate cross-functional stakeholders, improve marketing operations and processes, support campaign performance tracking, analyses, KPI frameworks, and provide insights to global and local teams.

Lead Chanel FBP e‑business strategy and digital platform/ec commerce development. Manage e‑shop projects, EC architecture, analytics, O2O client experience, campaign calendar, and partnerships to recruit new customers.

Lead and execute North Asia internal communications strategy: create and edit content for intranet and newsletters, manage communication platforms, drive employee engagement campaigns, align global-regional-market messaging, support external corporate communications, and coordinate translations and stakeholder collaboration across markets.

Lead regional reputation and leadership communications for North Asia: develop and execute external communications and reputation strategies, manage crisis and sensitive issues, craft leadership speeches and messaging, run internal communications, and align global, regional and market content to elevate Chanel's brand and social commitments across North Asia.

The After Sales Coordinator ensures exceptional client service by managing repair processes, client communications, quality checks, and operational responsibilities while collaborating with teams.

The Communications Executive will support PR strategies, build media relations, coordinate campaigns, and manage brand image for Fragrance & Beauty products.

Support the HRBP across learning & development, recruitment, onboarding logistics, internship programming, training coordination, internal communications, data management in Excel, COUPA invoicing, and ad hoc HR projects to support boutique people development.

The Product Manager will lead and inspire a diverse team, focusing on client experience, business performance, and boutique management for specific product categories such as handbags and jewelry. Responsibilities include coaching, training, leading operations, and community engagement.

The Fragrance Expert will elevate the fragrance category through immersive consultations, build client relationships, deliver personalized experiences, and achieve sales targets.

The Fashion Advisor provides personalized client experiences, embodies brand values, drives sales performance, and promotes teamwork while continuously learning about the brand and fashion trends.

As a Fragrance Specialist at CHANEL, you will elevate the fragrance category through personalized consultations, storytelling, and service, while also promoting makeup and skincare. Your role includes delivering exceptional client experiences, hosting events, and mentoring colleagues to drive business success and client loyalty.

Provide exceptional in-store client service to convert walk-ins into loyal customers, support sales goals, manage client outreach and follow-ups, handle repairs/alterations, and collaborate with the boutique team to deliver elevated luxury experiences.

Support the knitwear studio through trend and textile research, assist in knitted fabric and garment development, operate domestic knitting machines, support hand knitting and sampling, produce flat sketches, organize yarns/swatches/samples, and assist during fittings and prototype development.

Serve as a CHANEL ambassador creating personalized, memorable client experiences; achieve RTW sales targets through styling, relationship-building and omni-channel service; support boutique operations including inventory, VM, and after-sales requests; collaborate with team and manager to uphold brand standards and drive business performance. English and Chinese required; luxury retail experience mandatory.