The Tools & Metrics Manager is a hands-on, technically focused role within Business Operations responsible for building, maintaining, and improving the tooling, automation, and overall systems that support PayJoy’s sales operational teams. This role reports directly to the Tools & Metrics Senior Manager and serves as an execution owner for the BizOps tooling roadmap.
This person will spend most of their time configuring systems, implementing workflows, supporting integrations, maintaining data quality, and producing reliable reporting used by SalesOps, FinOps, Merchant Ops, SDR, and Lock Operations teams. The role is ideal for someone who is highly technical, detail-oriented, and eager to grow into broader system ownership over time.
Responsibilities
Configure, maintain, and improve BizOps tooling including CRM systems, automation platforms, compensation tools, and reporting frameworks
Implement and maintain workflow automations such as lead routing, approvals, task creation, scoring logic, and status transitions
Support integrations and data flows between systems using APIs, webhooks, and automation builders
Monitor data quality and system behavior, investigate discrepancies, and help identify root causes and permanent fixes
Build and maintain operational reports and dashboards used by SalesOps, FinOps, and country leadership
Execute tooling requests prioritized by the Tools & Metrics Senior Manager and provide clear status updates
Maintain clear documentation of workflows, system logic, and configuration changes to ensure auditability and continuity
Requirements
Two to four years of experience in Business Operations, Sales Operations, Revenue Operations, Systems, or Analytics roles
Strong technical fluency with CRM systems, automation tools, and structured data
Hands-on experience with integrations, APIs, webhooks, or automation builders
Proven ability to translate clear requirements into system configurations and workflows
High attention to detail, strong execution discipline, and comfort operating in complex systems
Benefits
Local benefits depending on the country of hire
Company-funded health insurance for employee and immediate family
Company-funded employee life and disability insurance
Paid vacation days, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness perks
Catered lunches
Skills Required
- Two to four years of experience in Business Operations, Sales Operations, Revenue Operations, Systems, or Analytics roles
- Strong technical fluency with CRM systems, automation tools, and structured data
- Hands-on experience with integrations, APIs, webhooks, or automation builders
- Proven ability to translate clear requirements into system configurations and workflows
- High attention to detail, strong execution discipline, and comfort operating in complex systems
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
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