The Role
Leads visual merchandising and operational excellence for a luxury retail store. Acts as Leader on Duty, coaches sales associates, drives customer experience and sales performance, oversees floor sets, replenishment, transfers, and fulfillment processes, analyzes product reports, maintains visual standards, and supports back-of-house efficiency. Trains and motivates employees, enforces company policies and safety standards, and partners with store leadership to address performance gaps.
Summary Generated by Built In
Title: Visual Operations Lead - Todd Snyder
Reports To: General Manager - Todd Snyder
Location:
ABOUT TODD SNYDER
Known for its sophisticated take on redefining how to dress the modern gentleman, Todd Snyder collections draws from Savile Row tailoring, vintage military apparel and classic American workwear, making timeless pieces relevant for the well-dressed man. Based in New York, the brand meticulously sources elegant materials from around the world, creating designs that are both smart and refined.
YOUR ROLE:
As the Visual Operations Lead, you’ll be the General Manager’s "go-to" in implementing, leading, and executing the Visual and Operational Excellence initiatives for your store. Your passion lies in creating extraordinary customer experiences – whether from stunning visual execution, driving sales results on the floor as Leader on Duty, or creating operational efficiencies in the back of house, you put the customer at the center of everything you do by ensuring your store is "customer-ready" every time they walk through the door.
YOUR RESPONSIBILITIES:
- You have a passion for driving sales: As Leader on Duty (LOD), you lead our Sales team to deliver an exceptional customer experience. You coach the team on how best to engage their customers, you ensure that each Sales team member is empowered to deliver their individual goal, and you keep the entire team moving toward the store's financial target by managing task execution, replenishment, transfers, and speed of product to the customer (BOSS, BOPIS, and Merchandise Requests, to name a few programs you'll support). You analyze sales and product performance reports to make strategic merchandising decisions with your Market Visual Leader, and you support the General Manager with critical insights on product performance and sales opportunities.
- You are an innovative merchant: You coach your team and lead the execution of our rollout (floor set) process. You ensure that the Service team is always maintaining our visual standards, and you champion processes that ensure your store is always ready for our customers. You make data-backed decisions around merchandising, and you advocate for the product assortment and replenishment your store needs.
- You are a people leader: You coach, train, and motivate the team through our core values: People, Passion, Integrity, Innovation, and Teamwork. You’re a role model leader and you hold the team accountable to our workplace culture, values, and service standards. You take appropriate partnership with your General Manager and District Team Leader to escalate issues and address gaps in performance.
- You believe that teamwork drives results: You prioritize giving (and receiving) feedback and recognition through real-time coaching and celebrating your team’s successes! You know that team selling and getting your hands in processes can make all the difference in your store's (and team's) results and you jump in whenever needed.
- You act with integrity: You adhere to and enforce our company policies, procedures, and our commitment to safety and Asset Protection standards. You do the right thing, even when it’s also the tough thing to do.
YOU’D BE GREAT FOR THIS ROLE IF:
- You love Todd Snyder products!
- You've led teams in luxury retail before, and you have a strong background in visual merchandising.
- You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
- You know how to lead and develop teams and have a general understanding of employment law.
- Business acumen? You've got it!
- You have flexible availability – you’re available to work nights, weekends, and holidays when needed so we can always meet the needs of our customers!
OUR ASSOCIATES LOVE TODD SNYDER BECAUSE:
- They work with some of the best teams in the industry at one of the hottest menswear brands in the market today
- They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement
- They receive 50 percent off at Todd Snyder (plus 25 percent off of select third-party branded merchandise), and they receive a clothing allowance twice per year to always keep their wardrobe fresh!
- They also receive 40 percent off at AE, Aerie, and Unsubscribed as well as exclusive partner discounts!
Todd Snyder - We're an American menswear brand based in New York City. Since launching his eponymous label in 2011, Todd Snyder has redefined how modern Americans can present themselves to the world in stylish and unexpected ways. We are a talented, passionate, creative team of people working to design and market the building blocks of a modern gentleman's wardrobe in a way that blends heritage craftsmanship with a timely aesthetic. We believe that while trends may come and go, some things - like the importance of dressing well and cultivating a unique personal style - will never go out of fashion.
The company ships worldwide through its website, and operates 14 stores (and counting) in the United States, which have been hailed as innovative retail and lifestyle hubs by The New York Times, New York Magazine, GQ and others.
Todd Snyder is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. Todd Snyder prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all Todd Snyder activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Todd Snyder also provides reasonable accommodation of religion and disability in accordance with applicable law.
PAY/BENEFITS INFORMATION:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide REAL rewards at its discretion.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.
Skills Required
- Experience leading teams in luxury retail
- Strong background in visual merchandising
- Ability to multitask with strong attention to detail
- Strong priority-setting and time-management skills
- Ability to lead and develop teams
- General understanding of employment law
- Business acumen
- Flexible availability, including nights, weekends, and holidays
American Eagle Outfitters Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Eagle Outfitters and has not been reviewed or approved by American Eagle Outfitters.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, prescription, dental, and vision, with added services like telemedicine and expert second opinions. Additional offerings like HSA/HRA/FSA options, prescription savings programs, and wellness supports increase perceived plan breadth.
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Parental & Family Support — Family-focused benefits include parental leave, caregiver leave, adoption and surrogacy assistance, and backup care for children, elders, and pets. Fertility management benefits and pregnancy-related support are also described as included, signaling a broad family-building and caregiving design.
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Retirement Support — Retirement and wealth-building options include a 401(k)/Roth 401(k) with company match and an employee stock purchase plan with a company match. Life and disability benefits are also described as available, adding to the overall financial-protection package.
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The Company
What We Do
Shop American Eagle men's and women's jeans, tops, bottoms, activewear, loungewear and more. Find hoodies, t-shirts, jeans, shorts, and more in additional sizes and styles at AE.com
