The Role
Supervise Terminal Operations Centre coverage across all shifts, monitor TOC systems and video displays, prioritize and escalate faults and incidents, coordinate with operations teams and MATAR, and maintain operational logs and handovers. The role ensures continuous TOC availability, rapid priority response, high-quality shift handovers, and compliance with airport security, HSE, cybersecurity, authorized-device, and time-and-attendance policies.
Summary Generated by Built In
Leads the dedicated Terminal Operations Centre cover, ensuring the TOC systems and
displays are supported at all times.
Responsibilities:
- Supervise dedicated TOC cover on every shift and support QROC activities.
- Monitor TOC systems, video walls and displays; give TOC faults priority response.
- Coordinate with the TOC operations team and MATAR.
- Escalate TOC-affecting incidents immediately.
- Maintain TOC operational logs and handover.
Requirements
Qualifications & certifications
- Diploma/degree in IT/engineering.
- ITIL Foundation.
- AV/video-wall and monitoring familiarity.
Experience: Five or more years in an operations-centre or NOC environment, with supervisory experience.
Competencies
- Situational awareness.
- Priority response.
- Communication.
- Composure.
Key performance indicators
- TOC availability.
- Priority-response times.
- Handover quality.
Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR
HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR-
authorised devices only.
Skills Required
- Diploma or degree in IT or engineering
- ITIL Foundation certification
- Familiarity with AV, video-wall, and monitoring systems
- Five or more years of experience in an operations-centre or NOC environment
- Supervisory experience
- Valid MOI airport security pass
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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