TMO Business Analysis Manager - Change Management

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the team: The Business Analysis Manager is responsible for creating and implementing project design solutions for a portfolio of projects supporting a product or discipline. You will lead a team of subject matter experts, analysts and other participants to ensure that project design meets the goals and objectives of the project, satisfies all aspects of the project scope, and aligns with the overall strategy of the product and business line(s). The Business Analysis Manager is responsible for managing definition and documentation of requirements and design and ensuring integrity throughout all phases of the project lifecycle and managing changes as necessary.

The Business Analysis Manager is responsible for assessing Business Analyst resource needs across the portfolio and working with the Product Development Manager, Project Manager and Project Management Office to fulfill them. You will manage Business Analyst staff directly providing coaching and training.

In our team, you will be responsible for:

Business Analysis (50%):

• Lead end-to-end business analysis by translating evolving business needs into clear requirements, solution designs, and business cases aligned with product strategy and investment goals.
• Own solution design and requirements integrity, ensuring business requirements, designs, and change requests are complete, approved, and maintained throughout the project lifecycle.
• Provide subject matter and technical leadership, performing impact and risk analysis, resolving critical issues, and ensuring cross-system and cross-product alignment.
• Ensure solution quality by supporting and validating testing activities to confirm alignment with business requirements, design specifications, and agreed project scope.
• Drive best practices and continuous improvement, applying standards across projects and contributing to post‑implementation reviews and lessons learned.

People Management (20-30%):

• Directly manage and coach a small team of business analysts. Provide timely feedback on performance and build development plans.
• Estimate the business analysis work necessary to successfully complete the project
• Assist in identification of analyst resources to maximize productivity and achieve desired results for the portfolio
• Assist in the development of training programs for Business Analysts to meet the anticipated needs of the portfolio
• Ensure that all business analysts adhere to strong project execution methodology standards and best practices throughout the project lifecycle

Client Experience (10-20%):

• Align solutions to business strategy by deeply understanding the sponsor’s division, product, platform, and priorities, and designing outcomes that achieve project goals.
• Manage project scope and change by proactively addressing evolving business needs, minimizing scope creep, and recommending effective solutions.
• Lead cross‑stakeholder collaboration by negotiating goals across division leaders and systems and driving alignment on priorities and outcomes.
• Advise and influence senior stakeholders through clear recommendations to sponsors and steering committees, backed by actionable plans to deliver results.
• Engage with external clients and vendors, as needed, to understand requests, assess impacts, and support successful delivery.
• Enhance client and stakeholder experience by anticipating needs, managing expectations, providing consistent communication, and supporting client‑facing materials as needed.

Project Management (10%):

• Complete project management tasks as necessary ensure successful execution of the project, delivery of committed scope, and achievement of the goals and objectives of the project
• Plan project tasks; identify and manage resources to successfully execute the project plan.
• Present to steering committees, stakeholders and senior management to communicate project progress and resolve issues or obstacles as necessary
• Support the development of a business case for the project at the ideation phase

What we’re looking for:

• Bachelor’s degree or equivalent experience
• 5+ years of relevant business analysis or related experience, including leadership of complex initiatives
• Deep knowledge of the supported product or discipline, including associated systems 
• Strong analytical and problem‑solving skills with sound judgment
• Proven leadership and interpersonal skills; ability to influence at all levels
• Excellent written, verbal, and presentation communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Knowledge of regulatory environments and industry standards
• Direct knowledge of BBH Investor Services products and disciplines is a plus

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.