What You'll Do
- Organizes large commercial transactions in a fast-paced production environment.
- Respond to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform.
- Act as a point of contact representing the Global production teams to our internal clients and partners.
- Act as a subject matter expert for global title production teams.
- Draft new procedures, policies, and training materials as needed.
- Direct and instruct teams across multiple global locations.
- Ensure established procedures are followed, implementing new ones as needed.
- Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
- Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates correct trends which would compromise the achievement of our team’s targets.
What You'll Bring
- Bachelor's degree preferred
- 2+ years experience/knowledge in the Real Estate Industry, Title, Escrow, Mortgage or related industry.
- 2+ years in a Customer Service or client-facing role.
- Experience mentoring, training and supporting team members in operation processes and best practices.
- Strong attention to detail
- Effective in a collaborative, multi-disciplinary and fast-paced team environment.
- Superior analytical, critical thinking and problem-solving skills
- Must have a positive, professional, and customer-focused approach when supporting internal and external customers.
- Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
- Proven ability to drive results, manage priorities and meet deadlines.
- Advanced proficiency with Microsoft Office applications (Outlook, Excel, Word, and Teams)
- Exercises good judgment and decision-making skills.
- Experience with Salesforce platform is preferred.
- Experience and Knowledge of Title principles, practices and procedures is preferred
- Familiar with Artificial Intelligence (AI), automation tools, and emerging technologies, including the ability to leverage AI-powered solutions to improve efficiency, streamline workflows, enhance customer service and support operational excellence.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- 2+ years experience/knowledge in the Real Estate Industry, Title, Escrow, Mortgage or related industry.
- 2+ years in a Customer Service or client-facing role.
- Experience mentoring, training and supporting team members in operations processes and best practices.
- Strong attention to detail.
- Effective in a collaborative, multi-disciplinary and fast-paced team environment.
- Superior analytical, critical thinking and problem-solving skills.
- Positive, professional, and customer-focused approach when supporting internal and external customers.
- Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
- Proven ability to drive results, manage priorities and meet deadlines.
- Advanced proficiency with Microsoft Office applications (Outlook, Excel, Word, Teams).
- Exercises good judgment and decision-making skills.
- Bachelor's degree.
- Experience with Salesforce platform.
- Experience and knowledge of Title principles, practices and procedures.
- Familiarity with Artificial Intelligence (AI), automation tools, and emerging technologies to improve efficiency and workflows.
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
