Peraton is seeking an experienced Tier II Deskside Technical Support to join our team of qualified and diverse individuals. This position will support the Department of Energy (DOE) customer.
Location: Onsite in Germantown, MD.
Day to Day Roles and Responsibilities:
- Provide deskside support for PC hardware, peripherals, printers, and related equipment
- Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications
- Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues
- Diagnose and resolve intermediate to advanced network connectivity problems
- Handle and resolve incidents escalated from the Tier 1 Service Desk
- Document troubleshooting steps, resolutions, and recommendations in the ticketing system
- Collaborate with IT staff to identify recurring issues and recommend long term solutions
- Maintain a strong customer service focus while working directly with end users
- Assist with hardware deployments, upgrades, and system imaging as needed
Basic Qualifications:
- Bachelors degree and 5 years of experience or a Masters degree and 3 years of experience or an Associates degree and 7 years of experience or a High School diploma/equivalent and 9 years of experience.
- Must be a US Citizen with the ability to obtain and maintain a Department of Energy (DOE) security clearance
- Prior Tier 2 or advanced technical support experience
- Strong technical troubleshooting and problem solving skills
- Experience supporting Windows environments and Microsoft Office applications
- Hands-on experience with PC hardware repair and peripheral device support
- Familiarity with iOS devices (iPad/iPhone) and mobile device management basics
- Excellent communication and customer service skills
- Experience with network troubleshooting (LAN/WAN, TCP/IP, Wi-Fi)
Physical Requirements:
- Ability to lift and move computer equipment as needed
- Willingness to work on-site and respond to deskside support requests
- Strong attention to detail and ability to follow established procedures
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Skills Required
- Bachelor’s degree and 5 years of experience, or Master’s degree and 3 years of experience, or Associate’s degree and 7 years of experience, or high school diploma/equivalent and 9 years of experience
- Must be a US citizen with the ability to obtain and maintain a Department of Energy security clearance
- Prior Tier II or advanced technical support experience
- Strong technical troubleshooting and problem-solving skills
- Experience supporting Windows environments and Microsoft Office applications
- Hands-on experience with PC hardware repair and peripheral device support
- Familiarity with iOS devices, including iPads and iPhones, and mobile device management basics
- Excellent communication and customer service skills
- Experience with network troubleshooting, including LAN/WAN, TCP/IP, and Wi-Fi
- Ability to lift and move computer equipment as needed
- Willingness to work onsite and respond to deskside support requests
- Strong attention to detail and ability to follow established procedures
Peraton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Peraton and has not been reviewed or approved by Peraton.
-
Healthcare Strength — Healthcare offerings are described as broad, including medical, dental, vision, mental health support, and specialty programs like virtual physical therapy and surgical/cancer care navigation. Medical coverage is also characterized as a standout part of the overall package in terms of perceived quality.
-
Retirement Support — Retirement support includes a 401(k) with employer matching and is repeatedly positioned as a strong component of total rewards. The 401(k) benefit is frequently singled out as one of the most valued parts of the package.
-
Leave & Time Off Breadth — Time-off benefits are positioned as robust, including PTO, holidays, paid sick days, and floating holidays, with some roles offering notably generous accrual. Leave breadth is reinforced by related programs such as short/long-term disability and bereavement leave.
Peraton Insights
What We Do
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Why Work With Us
We are fearlessly solving the world’s most complex challenges to keep people safe and secure. You can be a part of protecting and promoting that freedom around the world.
Gallery
.png)
