Rula
Our mission is to make mental healthcare work for everyone.
Los Angeles, CA, USA
Remote

Tier 3 Support Specialist (Remote)

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We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Our dynamic Central Customer Support team at Rula is seeking an experienced Tier 3 Billing Support Specialist who will play a key role in solving billing issues that directly impact customer satisfaction and our financial operations. This person will be responsible for handling complex billing inquiries, following up with insurance providers via phone, email, and provider portals, addressing patient questions, and helping conduct investigations. You will be working closely with cross-functional teams, BPO Partners, and helping contribute to the continuous improvement of our billing processes.

If you're passionate about delivering exceptional customer service and excited about driving improvements in a fast-paced environment, you'll find a rewarding career and a supportive team culture at Rula. This role is your opportunity to significantly impact our company's success and grow with us!

Required Qualifications

  • 2+ years of medical billing experience, including experience with verification of benefits process, coding, insurance claims and healthcare billing processing/procedures, follow-up, and revenue cycle management

  • Demonstrated knowledge of insurance benefit technology

  • Experience updating and documenting workflows and processes 

  • Experience working in a customer facing role, focusing on providing quality experiences and interactions via email and phone

  • Excellent communication and collaboration skills, with the ability to work autonomously, collaboratively with colleagues on team, and from various departments in a cross-functional capacity to solve complex issues

  • Expertise working in a fast-paced environment, bringing a high attention to detail to all tasks, and using effective time management skills to structure and prioritize responsibilities

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

  • Associate’s degree level education equivalent or higher

  • Prior startup experience, healthcare experience, and/or interest in mental health space

  • Technical savviness and fluency with tools such as Google Suite, AdvancedMD/EHR, Zendesk, Salesforce, or similar platforms 

  • 1+ years of experience in customer support focused roles

  • Previous experience managing projects and providing leadership/mentorship to others on team

  • Understanding of Medicare/Medicaid/Medigap, etc

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

  • 100% remote work environment from anywhere in the US

  • Competitive pay and benefits that don’t change based on location

  • Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

  • Access to our 401(k) plan

  • Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

  • Paid parental leave

  • Employee Assistance Program (EAP) 

  • Stipend to ensure your home office sets you up for success

  • Quarterly department stipend for team building or in-person gatherings

  • Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Rula Perks + Benefits

Rula Benefits Overview

- The ability to work from wherever you want within the US
- Competitive pay and benefits that don't change based on your location
- 2 company-wide shutdown weeks each year to focus on self-care
- Paid parental leave to support you and your family
- Medical, dental, and vision insurance through our employer plan
- Access to an Employer Assistance Plan (EAP) through our insurance plan
- The equipment you need to ensure your home office sets you up for success

Culture
Open door policy
OKR operational model
Team based strategic planning
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
We only partner with external hiring vendors who can actively help us build diverse teams.
Health Insurance + Wellness
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Pet friendly
We're 100% remote! All pets welcome!
Home-office stipend for remote employees
Professional Development
Promote from within

Additional Perks + Benefits

On top of our generous benefits, we provide 2 company-wide shutdown weeks each year (in December + July) to focus on self-care.

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