Tier 2 IT Support Specialist- Richmond, VA

Overview 

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.    

We are seeking an experienced IT Support Specialist to join our dynamic team. In this role, you will play a key part in enhancing the productivity of CoStar Group employees by serving as the primary point of contact for IT support and issue resolution. You will be responsible for diagnosing and resolving issues related to hardware, proprietary and third-party software, LANs, and VDI’s. Support will be provided through multiple channels including phone, email, remote access tools, and in-person assistance. We’re looking for someone who thrives on delivering exceptional customer service, takes initiative, solves problems efficiently, and communicates effectively. The ideal candidate will be comfortable managing multiple high-priority tasks in a fast-paced environment, ensuring timely and professional support at all times. 

This position is located in Richmond, VA and offers a schedule of 4 days on-site and 1 day remote.  

Responsibilities  

• Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company. 

• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools. 

• Assist in user account administration, including onboarding/offboarding and access control. 

• Document problems and solutions in the Service Desk ticketing system. 

• Maintain an inventory of IT assets and assist in lifecycle management. 

• Contribute to knowledge base development for recurring issues and support documentation. 

• Inform management of potential problems and identifies problem trends. 

• Install hardware and peripheral components such as monitors, keyboards, printers etc. 

• Install, configure, maintain and upgrade computer hardware and software. 

• Provide videoconference administration and support as needed. 

• Escalate complex problems to senior IT staff or specialized teams as needed. 

• Any other duties and special projects as assigned. 

Basic Qualifications 

• Bachelor’s Degree required from an accredited, not for profit university or college.    

• A track record of commitment to prior employers.    

• 2+ years of experience in corporate IT or Service Desk role. 

• Proficiency with Windows and macOS environments. 

• Experience supporting Active Directory, Azure and Microsoft Office 365. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Ability to lift/move equipment up to 50 lbs. 

Preferred Qualifications and Skills 

• O365 Administration experience. 

• Basic understanding of networking concepts (TCP/IP, DNS). 

• IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.). 

• Experience supporting mobile devices such as iPads, iPhones, etc. 

What’s in it for You 

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.  

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  

• Life, legal, and supplementary insurance  

• Virtual and in person mental health counseling services for individuals and family  

• Commuter and parking benefits  

• 401(K) retirement plan with matching contributions  

• Employee stock purchase plan  

• Paid time off  

• Tuition reimbursement  

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes 

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position.