As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:
- Oversee Tier 2 Tech Control Helpdesk operations, ensuring prompt resolution of issues with switches, encryption devices, network consoles, and circuits.
- Develop and implement policies and procedures to ensure consistent service quality and operational efficiency.
- Act as a liaison between the help desk team and senior management, translating technical requirements into actionable strategies.
- Manage and supervise help desk employees, providing guidance and training to ensure effective issue resolution.
- Coordinate the Change Advisory Board (CAB) process and ensure compliance with relevant standards while improving help desk support functions.
Minimum Qualifications and Experience:
- Active DoD Top Secret/SCI security clearance
- Bachelor’s degree in related field
- Minimum 5 years’ experience with help desk support and operation in a DoD IT environment
- Minimum of 5 years working experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
- HDI Support Center Manager or equivalent certification
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What We Do
GCyber was founded to create innovative information technology solutions for the federal, state, and commercial markets. GCyber engineers have provided professional services supporting the information technology industry for over 15 years. Along with our engineering staff, we have relationships with partners, vendors, and analysts who have specialized expertise in the federal market. GCyber’s broad experience, focus toward execution with measurable results, and commitment to innovation provide responsive and long-lasting solutions to our customers. It is the mission of GCyber to always remain focused on our customer’s goals and improving their existing landscape. Our company accomplishes this by focusing on opportunities for innovation, while remaining mindful of industry successes and failures in the deployment of technologies. If your road map needs increasingly innovative solutions, GCyber can help you get there.
