We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.
Duties and Responsibilities
- Professional, energetic, hardworking, self-starter.
- Demonstrates strong customer service skills with attention to detail and accuracy.
- Ability to diagnose and troubleshoot technical issues.
- Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
- Track, route, and redirect MFP IT related issues to appropriate resource.
- Maintain a high degree of integrity and discretion with routine customer service related issues.
Experience and Qualifications
- High School diploma required, technical school or 2 plus years of IT helpdesk experience
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information, both verbal and written, to a wide range of end users.
- Ability to work as a team with other technicians to accomplish tasks.
- Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
- Ability to diagnose and resolve basic technical issues
- Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.
Dex Benefits
- After 90 days, accrue paid time off
- After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
- Paid holidays
- After one-year anniversary, eligible for employee profit sharing plan
Skills Required
- High school diploma
- Technical school education or 2 or more years of IT help desk experience
- Strong customer service and troubleshooting skills
- Ability to communicate technical information verbally and in writing to diverse end users
- Ability to work collaboratively with other technicians
- Knowledge of Mac and PC hardware, printers, scanners, computer peripherals, and iOS and Android mobile devices
- Ability to diagnose and resolve basic technical issues
- Proficiency with Microsoft operating systems, especially Windows 7 and Windows 10
What We Do
DEX Imaging is an independent provider of office and business technology solutions. It supplies copiers, printers, multifunction products, and office equipment, while supporting organizations through managed IT services, cybersecurity, document management, workflow automation, and managed print services. The company’s mission is to help businesses improve productivity through customer-focused technology, service, and long-term support across the United States.
