The Role
Configure and manage the ticketing system for FIFA Women's World Cup 2027, provide 1st-level support, coordinate backend operations and batch processes, conduct functional and user acceptance testing, produce user manuals, deliver QA, run trainings and liaise with FIFA Zurich and service providers to ensure error-free ticketing solutions.
Summary Generated by Built In
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
Reporting to Senior Ticketing Operations Manager, and working alongside the FIFA Ticketing team in Zurich, the Ticketing System Manager configures the ticketing system to ensure best in class solutions are available to sell and manage tickets for the FIFA Women's World Cup 2027. The role offers support to ticketing system users, promotes the use of information management systems and carries out quality assurance measures.
KEY RESPONSIBILITIES
· Managing the configuration of the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients
· Coordinate backend operations in the ticketing system such as batch processes
· Coordinate 1st level support and liaise with the FIFA Ticketing team and the service provider for 2nd and 3rd level support
· Consult ticketing system users, review and prepare user manuals
· Conduct functional and user acceptance tests of frontend and backend solutions including for ticketing system improvements
· Manage regular meetings, trainings and other forms of learning/collaboration opportunities to support the local ticketing team in using the ticketing solution
· Carry out quality assurance measurers to ensure error-free delivery of ticketing system solutions
· Promote the use and continuous improvement of information and knowledge management systems
· Support general ticketing operations for FIFA events
· Coordinate backend operations in the ticketing system such as batch processes
· Coordinate 1st level support and liaise with the FIFA Ticketing team and the service provider for 2nd and 3rd level support
· Consult ticketing system users, review and prepare user manuals
· Conduct functional and user acceptance tests of frontend and backend solutions including for ticketing system improvements
· Manage regular meetings, trainings and other forms of learning/collaboration opportunities to support the local ticketing team in using the ticketing solution
· Carry out quality assurance measurers to ensure error-free delivery of ticketing system solutions
· Promote the use and continuous improvement of information and knowledge management systems
· Support general ticketing operations for FIFA events
YOUR PROFILE
Education
• Bachelor’s degree or equivalent level of education.
Experience
Experience
• Strong experience in operating / managing ticketing systems
• Proven experience working in similar roles at big scale sporting events
• Experience working in international and multicultural environments
Skills & Competencies
• Strong ability to work effectively within cross-functional teams.
• Detail-oriented, with focus on delivering high-quality projects.
• Excellent communication skills, both within and across multiple functional areas.
Certifications & Requirements
· Languages: Fluent in English and Portuguese
· Right to work in Brazil
· Fluent in English (spoken and written)
· Fluent in Portuguese (spoken and written)
· Ability to re-locate to Rio de Janeiro.
· Right to work in Brazil
· Fluent in English (spoken and written)
· Fluent in Portuguese (spoken and written)
· Ability to re-locate to Rio de Janeiro.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Bachelor's degree or equivalent
- Strong experience in operating / managing ticketing systems
- Proven experience working in similar roles at big scale sporting events
- Experience working in international and multicultural environments
- Strong ability to work effectively within cross-functional teams
- Detail-oriented, focus on delivering high-quality projects
- Excellent communication skills across multiple functional areas
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Right to work in Brazil
- Ability to relocate to Rio de Janeiro
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
