Third Party Compliance Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We are committed to providing excellent financial services while maintaining the highest standards of compliance and risk management. We are building a robust Vendor Management Office to strengthen our third-party risk management framework, and we are seeking a talented individual to join our team.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

Key Responsibilities:

The Third Party Compliance Manager will be responsible for overseeing and conducting compliance risk assessments related to third-party vendors. This role will involve evaluating vendors for compliance with BSA (Bank Secrecy Act), fraud prevention, and other consumer compliance regulatory requirements. The ideal candidate will leverage their extensive experience to contribute to the strategic direction of our Vendor Management Organization, ensuring that our third-party risk management practices align with industry standards and regulatory expectations.

• Conduct comprehensive risk assessments of third-party vendors from a compliance perspective, including BSA and fraud risk.

• Develop and implement compliance risk management policies and procedures for vendor oversight.

• Monitor regulatory changes and ensure that vendor management practices remain compliant with applicable laws and regulations.

• Collaborate with cross-functional teams to assess the compliance capabilities of vendors and provide guidance on risk mitigation strategies.

• Lead training and awareness initiatives related to compliance risk management for internal stakeholders.

• Prepare and present reports on compliance risks and vendor assessments to senior management and relevant committees.

• Act as a subject matter expert in compliance, BSA, and fraud risk management, providing insights and recommendations to enhance our vendor management strategy.

• Foster strong relationships with third-party vendors to ensure compliance and effective risk management practices are upheld.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field. A Master’s degree is a plus.

• 7+ years of experience in Compliance Risk Management, with a focus on BSA and Fraud Risk Management.

• Minimum 5 years of experience at a Bank, financial institution, larger corporation, or a fintech.

• Relevant compliance certifications (e.g., CAMS, CCEP, CRCP,CRCM, or equivalent) are highly desirable.

• Relevant Cyber Risk and/or Third Party Risk Certifications(CRVPM, CTPRA, CERP, CRISC,CISA, CISSP)

• Deep understanding on consumer compliance, BSA and Fraud regulations

• Familiarity with vendor technology risk assessment controls and associated subdomains (i.e., information security, business continuity, etc.) or similar experience in related IT-audit or IT-audit support roles

• Familiarity with the current regulatory environment on Technology-related Vendor Risk for financial institutions, i.e., OCC 2013-29, FFIEC BRP/DR Handbook, FDIC guidance.

• Proven experience in third-party risk assessment and vendor management. Strong analytical skills with the ability to assess complex compliance risks and provide actionable recommendations.

• Excellent verbal and written communication skills, with the ability to present information clearly to diverse audiences.

• Demonstrated ability to work independently and collaboratively in a team-oriented environment.

• Strong organizational skills with the ability to manage multiple priorities effectively.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.