Therapy Program Manager, Behavioral Health

The Therapy Program Manager will oversee the system in which contracted therapists provide care at Included Health, and work to ensure that assigned clinicians are able to meet quality and practice goals.

We are looking for a detail-oriented and operationally-minded clinician leader who excels in a dynamic environment, leads with empathy, and is equally excited about supporting individual clinicians and driving systems-level change. 

Reporting to the Behavioral Health Clinical Director, you will support day-to-day clinical operations and be responsible for retention, performance, and quality of your assigned clinical group. In addition, you will identify opportunities to create efficiencies and system-level upgrades to support clinician workflows, quality oversight, and general practice management.

You will demonstrate inquisitiveness, independence, a growth mindset, and the ability to navigate ambiguity with confidence. Strong analytical skills and the capacity to manage complex situations is necessary. In addition, you must excel at building teams and creating strong working partnerships across the organization.

Responsibilities:

• Regularly evaluate systems, tools, and processes to ensure contracted clinicians are able to easily, efficiently and effectively provide care
• Support growth initiatives by identifying opportunities to remove waste and streamline processes
• Review clinical documentation for accuracy and adherence to evidence-based protocols
• Review quality metric dashboards; identify trends as well as individual or systemic remediation plans to drive improvement
• Manage clinician escalations, quality concerns, and compliance issues as they arise 
• Meet retention goals for your assigned clinicians
• Maintain availability for scheduled or drop-in office hours
• Interview, onboard and train therapists
• Participate in external facing activities such as webinars or conferences when required
• Dedicate approximately 16 hours per month to providing clinical care
• Support quality team in identifying ways to monitor care of contracted providers as we scale
• Use quantitative and qualitative data and relevant tools (e.g., Looker) to inform decisions; support clinicians in using measurement-based care frameworks and empirically supported methods

Qualifications:

• At least three years of clinical post independent licensure experience as a Masters Level Therapist or Psychologist.
• Minimum two years experience with remote healthcare people management, 5+ years preferred 
• Licensed provider in good standing with your state board(s)
• Active and unrestricted license in Home State
• Qualified candidates must meet all clinical and educational requirements as outlined in the Clinician Employment Agreement / Offer Letter

Additional Information

• 40 hours per week
• 90% administrative and 10% clinical
• No more than 4 hours of clinical work per week
• 9am-5pm your local time

The United States base salary range for this full-time position is $105.310 to $128340+ bonus + equity + benefits.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Included Health reserves the right to modify these ranges in the future. For further information, please ask your Recruiter.

In addition to receiving a competitive base pay, the compensation package may include, depending on the role, the following:

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits for this role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.