Thai Language Expert – Technical Support (L2/L3)
About the Role
Datamundi.ai is hiring Thai Language Experts to support a leading MNC client. This role involves providing Level 2 / Level 3 technical support for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow.
Role Details
- Role: Thai Language Expert – Technical Support
- Experience: 3+ years
- Employment Type: Contract (1 year, extendable based on performance)
- Location: Work From Home (candidate should be open to visiting the nearest client office as required)
- Work Timings: Thailand business hours (approx. 9:00 AM – 7:00 PM)
- Compensation: USD 3000 – 3500 per month (based on experience & interview performance)
- Interview Process: Language Interview + English Interview
Key Responsibilities
- Provide L2/L3 technical support to Thai-speaking users via phone, email, or chat
- Troubleshoot and resolve issues related to .NET and SQL Server-based applications
- Handle escalations and collaborate with internal L3/engineering teams
- Ensure timely resolution of incidents and service requests
- Deliver clear, step-by-step guidance to users
- Maintain documentation, knowledge base, and ticket updates
- Identify recurring issues and suggest improvements
Technical Environment
- Applications: ~200 internal business applications
- Technologies: .NET, SQL Server
Required Skills
- Fluency in Thai (Native / Near-native – spoken & written)
- Good English communication skills (for internal collaboration)
- Hands-on experience or understanding of:
- .NET applications
- SQL Server (basic queries, troubleshooting)
- Strong analytical and problem-solving skills
- Ability to communicate effectively with both technical and non-technical users
- Self-driven with the ability to work independently and in a team
Nice to Have
- Experience with ticketing tools like Jira, ServiceNow, Zendesk
- Prior experience in technical support / helpdesk roles
- Familiarity with software troubleshooting processes
Skills Required
- Fluency in Thai (native or near-native, spoken and written)
- Good English communication skills for internal collaboration
- Hands-on experience or understanding of .NET applications
- Experience with SQL Server (basic queries and troubleshooting)
- 3+ years relevant experience in technical support or related roles
- Strong analytical and problem-solving skills
- Ability to communicate effectively with technical and non-technical users
- Self-driven with ability to work independently and in a team
- Willingness to work Thailand business hours and visit client office as required
- Experience with ticketing tools like Jira, ServiceNow, Zendesk
- Prior experience in technical support / helpdesk roles
- Familiarity with software troubleshooting processes
What We Do
DATAmundi is a global provider of AI data and language services specializing in the creation, annotation, and management of high-quality multilingual datasets, including speech, text, image, and video. The company supports enterprises, AI startups, and research organizations in accelerating their AI initiatives through a combination of AI data solutions, language services, and managed services to enhance AI performance and expand into new markets.
