- With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers.
- We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow.
- We welcome those who can share CADDi's mission, vision, and culture.
- We are looking for Customer Success Lead, mainly taking care of post sales activities with Japanese companies in Thailand
- The members in the position will be responsible for leading customer success activities by working with the supervisor and then expanding the use of our software product in the market
- If you're passionate about customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights
JOB RESPONSIBILITIES
- Pre-Sales activity as a team:
- Work closely with Field Sales member and provide trial or demo experience to enhance sales activities
- Analyze customer pain point and consider and introduce potential use case to solve their problem
- Customer Onboarding:
- Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions.
- Collaborate with cross-functional teams to provide training and resources to customers..
- Account Management:
- Build and maintain strong, long-lasting relationships with key customer accounts.
- Understand customers' unique needs and challenges, and work to align our solutions with their goal.
- Customer Engagement:
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Organize regular check-ins and reviews to assess customer satisfaction and product performance.
- Product Knowledge:
- Develop an in-depth understanding of our manufacturing products and services.
- Stay updated on industry trends and best practices to provide valuable insights to customers.
- Renewals and Upselling:
- Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions.
- Reporting and Documentation:
- Maintain detailed records of customer interactions and feedback.
- Provide regular reports and updates to leadership on customer success efforts and outcomes.
- Other general project management
- Set and execute team goals and metrics (KGI/KPI)
- Coordinate department projects to meet deadlines
- Research and discover methods to increase customer engagement
- Build an open-communication environment for your team
- Monitor progress and submit performance reports
BASIC QUALIFICATIONS
- Data driven mindset with proficiency in using customer success tools and analytics.
- Strong communication skills and negotiation skills with ability to work effectively with all levels of staff in a collaborative team environment.
- A keen intellect, capable of advanced analytical and critical thinking, able to solve problems, and drive complex decision making.
- Person who is willing to get his/her hands dirty, take ownership to deliver results
- Professional Japanese skill (N1-N2 level)
- A Japanese native speaker living in Thailand is also welcome
- Proven experience in the manufacturing and now interested in accumulating experience in software industry or digital transformation project
PREFERRED QUALIFICATIONS
- Proven experience in customer success, account management, or a related role, preferably within the SaaS industry.
- Ability to multitasking, prioritize, and manage time effectively
- Experience in business development, consulting, or digital transformation project
● Annual paid leave: 12 days
● Sick Leave
● Personal Leave
● Maternity Leave
● Military Service Leave
● Sterilization Leave
● Training Leave
● Salary review: twice a year
● Social insurance
● Annual health check-up
● Premium health insurance
● Provident fund
● Intensive training program (external or internal training courses, etc)
● Company awards
● Stock Options
● Hybrid work environment to be discussed if that is the best way to maximize the productivity and performance
● In case visiting supply partners located outside of Bangkok for business reasons, the company will pay for transportation by reasonable means
● Others: Win Party, Year-end-party, team building, etc
What We Do
CADDi is a global supply chain company on a mission to "unleash the potential of manufacturing". The company strives to transform the manufacturing industry through its primary offering "CADDi Manufacturing", a one-stop service for procurement and manufacturing that utilizes original technologies to optimize quality, cost, and delivery within its supply chain infrastructure. In mid-2022, CADDi launched "CADDi Drawer," a cloud-based data utilization system to further digital transformation in the manufacturing industry.
