Customer Engagement Specialist

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe position of Sales Support for the Government Sales business unit (Nationally) with the key focus being on processing customer orders in a timely manner and partnering with Sales leads to drive speed to order process.
Job Description

You will be responsible for:

• Provides sales and customer support, administers sales processes, and liaises within the Company on behalf of the customer.
• Monitoring & tracking orders
• Database management and files compliance
• Support Sales Account Managers in order process
• Process Customer orders/equipment/STICS
• Maintenance of Sales Inventory Orders (STIC) folders for sales
• Processing Parts and Accessory order for GOVT customers using MOTonline System and SOA for pricing
• Prepare quotations for customers for accessories as required
• Creating invoice requests for orders released
• Dealing with various customer enquiries from pricing through to delivery for accessories orders
• Maintenance of Radio Access Database serial numbers
• Receiving, processing and dispatching of repairs from GOVT customers
• Preparing order reports and statistics
• Powerpoint presentations for Sales Managers when required
• Collaborate with pre-sales & Mining sales support for the development of process improvements
• Projects: Automation development project for customer quoting system

Local Office Support

• Administration support in local office for facilities co-ordination, office catering when required and coordination for team events
• Point of contact for customers, external visitors and visiting executives
• Events coordination
• Administration support for the Regional Sales Manager, Director - Sales and Director - Services as required

Your potential progression is into the following streams:

Basic Requirements

Essential:

Past experience supporting a sales function in ordering and quoting

Database management

Systems improvement focused

It will also be beneficial (not mandatory) if you have:

Experience in information technology

Experience and Skills

Essential:

• Google suite of products
• Excel
• Ability to manage financial date - quotes and rate sheets
• Powerpoint

It will also be beneficial (not mandatory) if you have:

Salesforce

Personal Attributes

• Strong customer focus: responsiveness and accountable for accurate outcome
• Proactive in thinking on way to do things and collaborate to define other ways of working for continuous improvement
• Growth mindset - desire to learn and improve systems, processes and tools
• Maintain a consistently professional attitude under all work circumstances
• A mature individual and a consistently positive “can do” attitude
• A team player with the ability to analyse rationally and constructively
• Excellent interpersonal skills, both face-to-face and via other communication media
• Attention to detail
• Excellent interpersonal skills, able to liaise with all levels of staff

Respect for Confidentiality

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].