PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Testing Team Lead to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. The successful candidate will demonstrate an ability to champion the customer experience, demonstrate skill in managing multiple functional area interests, and have a demonstrated skill set and passion for testing.
Tasks and Responsibilities
- Effectively leading a small team of testers to meet project deadlines
- Planning web and IVR test efforts to complete the customer experience
- Developing and leading others to develop test plans (test cases and test scripts)
- Identifying testing efforts required based on design documents
- Balancing test resources across multiple functional areas and releases
- Working with project tools (Microsoft TFS) for test management, and reporting, and daily execution, and training others where needed
- Identifying areas for test automation and develop test automation configuration and scripts
- Holding and leading test review meetings with clients and staff
- Anticipating tasks to meet schedule deadlines and resolving issues to avoid delays
- Monitoring test progress by constantly assessing the work assigned to each of the resources and re-balancing or re-allocating as required
- Conducting test team meetings and presenting testing status to managers
- Creating a fun and conducive working environment for maximum throughput
Required Skills
- Bachelor's degree in a Computer Science, IT Management, or related field
- Minimum 4 years of experience planning, executing, and reporting test efforts
- Minimum 4 years of experience writing test cases and test scripts for web applications
- Experience with QA strategies and best practices for web application testing
- Experience writing SQL queries to condition and access test data and to validate results
- Strong interpersonal communication skills and an ability to lead client meetings and reviews
- Excellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical)
Desired Skills
- Previous State of California government testing experience
- Experience with Microsoft Team Foundation Server or Azure DevOps ALM tools, including Microsoft Test Manager or Azure Test Plans
- Experience with IVR (Interactive Voice Response) testing
Top Skills
What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.
We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
