Test & Incident Coordinator

Test & Incident Coordinator

NN Belgium and ING have joined forces to establish the “One Orange Team.” The goal? To become the fastest-growing digital bancassurance provider. The One Orange Team works on projects related to non-life insurance, life insurance, and investment products. While most team members are employed by NN, the team operates from ING’s offices, working closely with ING’s Tribe Insurance and Tribe Investments.

What does your job as a Test & Incident Coordinator look like?

• Manage, monitor, and improve the Test and Incident Management process within the One Orange Team.
• Ensure that test data and test access are arranged on time for functional testing, regression testing, and acceptance testing.
• Inform stakeholders at NN and ING about the progress and quality of the tests (end-to-end).
• Collaborate with the Business and IT teams of ING and NN, focusing on testing approach and incident solutions, particularly working with the test coordinator at NN to ensure screens and applications are tested seamlessly together.
• Coordinate the scenarios to be tested for functional tests, regression tests, and acceptance tests.
• Take necessary steps to implement automated regression testing within the One Orange Team and maintain this automation.
• Assess incidents for relevance and priority.
• Track the status of incidents and coordinate the solution in collaboration with all involved parties.
• Communicate professionally with stakeholders at both operational and governance levels.
• Propose structural solutions based on your analyses.
• Prepare reports on testing (test reports) and incidents.
• Report to the One Orange Team Delivery Manager and functionally to the management team of ING Tribe Insurance.

How do you fit perfectly in our team?

• You have at least 3 years of experience as a tester, test coordinator, incident manager, or in service management.
• You hold a bachelor’s degree or equivalent experience (a master’s degree is a plus).
• You are familiar with tools like Confluence, Jira, or Service Now and have knowledge of best practices such as ITIL, V-Model, or Scrum.
• You are fluent in English (both spoken and written) and preferably also speak Dutch and/or French.
• Experience in property and non-life insurance, life insurance, or in an IT environment within the insurance or banking sector is a plus, but not a requirement.
• You are communicative, stress-resistant, and well-organized.
• You have a solution-oriented mindset and enjoy a structured, quality-focused approach.
• You are flexible, enjoy working in a team, and like to drive improvements.

Who are we looking for?

NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!

What you get with NN

Your attractive salary package is supplemented by some attractive fringe benefits such as

• group and hospitalisation insurance
• meal and eco-vouchers
• 20 holiday days and 12 days recovery time 

To discover your talents, develop them further and build on your career, you will receive

• a diverse range of training courses
• a comprehensive onboarding
• workshops, coaching & well-being services
• opportunities for internal mobility

At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.

Do you see a job as a Test & Incident Coordinator ?

You are more than welcome!

 Press “Apply now” at the top and make today your lucky day.