College Board - GS&T – LATAM
Location (LATAM – on-site)
Position Summary
The Test Administration Specialist is responsible for the execution of the key operational functions that support test administration events. These functions include registration, validation, oversight of the administration process, as well as critical post administration activities. This role requires full on-site attendance during the academic year, with the flexibility to work from home two days a week during the rest of the year.
About the Team
The Test Registration and Administration (TRA) team is part of the Assessment Operations Division that executes and supports value chain processes core to the successful delivery of College Board test administrations. We strive to ensure all students and testing staff are provided with a flawless testing experience, and in so doing, we continually assess and remove blockers which may affect this goal and identify enhancements which enable us to exceed it. We do this by actively learning, improving, and optimizing our processes. This includes onboarding and management of testing sites and ensuring coordinators have the tools and information they need to administer our assessments with excellence, and leading effective and timely resolution of testing anomalies and irregularities that occur before, during, and after a test administration. We strive to maintain a growth mindset which enables us to develop the next generation of tools and processes that continuously add value for our users. We believe in delivering the highest quality work and maintaining a team atmosphere built on trust and which reflects a diversity of opinions, strengths, and ideas.
About the Opportunity
As a Test Administration Specialist, you will play a crucial role in shaping the educational journey of thousands of students across Puerto Rico and Latin America. Part of a dynamic team of four people responsible for the successful administration of our tests across Puerto Rico and Latin America, you bring an exceptional attention to detail and a strong operations mindset that are critical in ensuring the smooth execution of each testing event. In this position, you will be responsible for creating registries, scheduling, validating, and preparing all necessary administrative materials while also identifying the required resources to ensure standardized testing is executed flawlessly. You will collaborate closely with other teams within the Assessment Operations Division, working in tandem to uphold the highest standards of test administration. This role exists to guarantee that every student's test-taking experience is conducted under optimal conditions, thereby directly impacting their future opportunities.
In this role, you will:
Task Management and Strategy: (40%)
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Plan, manage and track value chain processes for test administrations in Puerto Rico and Latin America
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Develop, maintain, and execute calendar of annual test delivery activities across all test administrations
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Identify and secure test locations, equipment, resources, and materials to support test administrations
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Develop, review, and maintain updated administrative documentation and instructive materials
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Communicate and support other units and outside institutions to ensure compliance with test administration regulations and guidelines
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Coordinate with test-takers, proctors, and other staff to ensure compliance with test administration process
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Identify and resolve problems that may arise during test administration
Oversight and Quality: (40%)
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Monitor and ensure completion of tasks as established in the test administration calendar
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Keep meticulous records and manage data pertaining to each test administration
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Ensure that all test administration procedures are followed correctly and that test materials are prepared and distributed accurately
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Process invoices related to test administration in a timely manner
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Coordinate students’ accommodations requests, once approved, with the test centers
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Prepare and assist the unit team with periodic reports
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Perform the test administration simulations or exercises as needed and manage results
Support the organization: (20%)
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Provide timely responses to phone and email inquiries from candidates, educational institutions, and team members
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Engage with key stakeholders including school administrators, test coordinators, Test Center Representatives, and College Board program teams to foster a collaborative environment
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Support various levels within the organization, ensuring smooth communication and resolution of complex issues
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Take on additional duties as needed to support the broader goals of the team
About you
You have:
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3+ years of relevant Operations and/or administrative experience
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Exceptional organizational skills and attention to detail, adept at following a workplan
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Proven ability to work under pressure with minimal supervision
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Strong communication abilities and a commitment to customer service excellence
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Experience with budget management and administrative processes
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Proficient in both English and Spanish; fully skilled in Microsoft Office
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Analytical, innovative, and proactive in problem-solving
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Open to occasionally working flexible hours, including up to six Saturdays annually
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Bachelor's degree in Business Administration, Education, or a related field preferred
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Authorization to work in the U.S
About Our Process
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Application review will begin immediately and will continue until the position is filled
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While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $30,000 to $40,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
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A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
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Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
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A job that matters, a team that cares, and a place to learn, innovate and thrive
You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
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What We Do
College Board is a not-for-profit organization that clears a path for all students to own their future through the Advanced Placement Program, the SAT, Official SAT Practice on Khan Academy, BigFuture, and more. For more information, go to collegeboard.org
