Jobs at The College Board

Leads architecture and hands-on development of a cloud-native AWS platform using React, TypeScript, and backend APIs. Establishes platform-wide engineering standards, designs integrations across domain services, drives scalability, security, observability, automated testing, and performance, and mentors engineers across multiple teams. The role also leads technical strategy, cross-team planning, code and design reviews, reliability initiatives, and communication with senior stakeholders.

Provides first-line technical support for AP Classroom users, triaging Salesforce cases from students, teachers, and administrators. Investigates user issues, communicates resolutions, manages case statuses, and escalates bugs or enhancement requests through Jira and Slack. Maintains current platform knowledge, tags cases accurately, follows up on resolutions, and collaborates with product, development, and curriculum teams.

Leads SAT Suite sales enablement strategy, translating product and program strategy into messaging, collateral, playbooks, training, coaching, and pursuit support. Partners with sales, product, and leadership teams to improve field readiness, customer engagement, win rates, and sales execution. Supports high-stakes state and district opportunities, conferences, and external presentations while using feedback, analytics, and win-loss insights to refine positioning and performance.

Build and operate cloud security solutions across AWS environments, including preventive and detective guardrails, vulnerability-management automation, security posture visibility, and CSPM integrations. Develop secure-by-default infrastructure patterns, automate remediation and response workflows, improve detection and triage, and measure enterprise risk reduction. Collaborate with cloud engineering, product security, and cyber operations while contributing to architecture reviews, documentation, coding standards, and platform resilience.

Leads the Recruitment & Enrollment Solutions portfolio, including subscription pricing, packaging, governance, policy, provisioning, compliance, and product enablement. Translates customer and usage data into portfolio strategy and product recommendations, oversees subscription launches and operational workflows, and partners with Legal, Product, Sales, and Customer Success. Manages a team of three, vendor relationships, incident resolution, training, contracting, billing, and data integrity for higher education partners.

Own full-cycle recruiting for a steady volume of non-technical corporate, academic, and operations roles. Responsibilities include role scoping, sourcing, screening, interviewing, candidate closing, ATS management, recruiting metrics, offer processes, compliance, and advising hiring managers. The role emphasizes candidate experience, process improvement, automation, AI-enabled recruiting tools, and evidence-based hiring decisions.

Supports PowerFAIDS product leads through system and process documentation, user story and backlog preparation, acceptance criteria development, user acceptance testing, defect tracking, and cross-functional collaboration. The role documents workflows, business rules, data flows, and configurations; synthesizes customer feedback; supports sprint planning; and serves as backup for product leaders. It requires financial aid administration expertise, Title IV regulatory knowledge, PowerFAIDS experience, and strong documentation and communication skills.

Conduct statistical analysis, data management, quality control, psychometric and scoring support for assessment datasets. Build reproducible workflows, validate outputs, troubleshoot anomalies, document procedures, communicate findings, and automate repetitive analytical and reporting processes using R, Python, or SQL. Collaborate with psychometricians, researchers, Technology teams, and regional stakeholders while supporting reliable digital assessment operations.

Own the architecture, technical direction, reliability, and evolution of a shared cloud data platform. Lead hands-on development of streaming and batch pipelines using infrastructure-as-code, build governed analytical data products, and establish data contracts, quality, security, lineage, and observability standards. Serve as the final technical escalation point, mentor engineers, lead design and code reviews, promote responsible AI-assisted coding, respond to incidents, and communicate technical tradeoffs across stakeholders.

Leads College Board’s Operations analytics strategy and team, developing forecasting, predictive modeling, optimization, cost assessment, and decision-support capabilities. Partners with senior leaders across Operations, Product, Program, Technology, and Finance to improve execution, customer experience, efficiency, and cost savings. Responsibilities include setting technical direction, embedding analytics into operational decisions, presenting insights, hiring and coaching analytics staff, and building future AI and data-infrastructure capabilities.

Develop and execute consultative sales strategies for College Board financial aid software, managing opportunities from prospecting through close. Build relationships with higher education leaders, conduct tailored demonstrations, expand existing accounts, maintain Salesforce pipelines and forecasts, support renewals, identify cancellation risks, and use customer and market intelligence to inform sales and retention strategies.

Build scalable Tableau dashboards and reporting systems using operational data from Salesforce, AWS, SQL databases, APIs, and vendor platforms. Analyze large datasets, resolve data-quality issues, identify performance drivers and emerging risks, and translate findings into actionable recommendations. Prepare business-review insights for senior leaders, standardize metrics, improve reporting efficiency, and partner cross-functionally to support customer experience and operational decisions.

Lead onboarding and implementation for higher education partners using College Board enrollment products. Design and deliver virtual and in-person training, webinars, learning resources, and LMS content to drive product adoption and customer success. Gather client feedback, improve learning experiences, and collaborate with Sales, Product, Customer Success, and other teams. The role manages multiple priorities, supports partner retention, and requires travel three to five times annually.

Leads strategy, optimization, and delivery of finance systems, primarily Workday Financials, Adaptive Planning, and Strategic Sourcing. Owns system roadmaps, prioritizes enhancements, manages implementations, coordinates stakeholders and consultants, supports releases, and maintains data integrity. Develops dashboards, reporting solutions, documentation, and user resources while exploring AI-enabled automation. Partners cross-functionally with Finance, Technology, Procurement, Accounting, Investments, and Talent to improve processes, system adoption, reporting, and decision-making.

Leads strategic finance for a portfolio of programs, managing budgeting, quarterly forecasting, variance reviews, expense projections, financial models, ROI and cost analyses, and executive reporting. Partners with program leaders and cross-functional teams to identify risks, opportunities, and resource needs. Translates complex financial analysis into actionable recommendations and serves as the finance expert for assigned programs.

Lead integrated public affairs communications strategy across policy, research, and stakeholder initiatives. Serve as EaRs primary embedded partner for divisional leaders, develop campaign plans, align messaging and media, orchestrate studio resources, integrate intelligence and foresight, and drive execution, measurement, and reporting to deliver measurable policy and research outcomes.

Lead day-to-day operations and service delivery for the Reston office, managing vendor relationships, security, meeting/event logistics, workplace technology, budget, data reporting, and a Coordinator direct-report to ensure a safe, welcoming, and well-run workplace.

Design, build, and maintain scalable serverless and container-based web applications using React, TypeScript, Node.js, and AWS. Implement infrastructure as code with AWS CDK, optimize performance, create automated tests with Playwright, follow CI/CD and DevOps practices, mentor junior engineers, and collaborate in Agile teams to deliver high-quality internal content-creation tools.

Lead analytics and BI for Digital Product Operations: define product and adoption metrics, build dashboards, ensure data governance and quality, measure ProdOps effectiveness, coach PM/POs, diagnose adoption gaps, and drive interventions that improve product planning and delivery.

Lead design and implementation of structured content models, metadata, and authoring frameworks for the Authentic Work Platform. Collaborate with engineers, designers, and product teams to enable reusable content, decoupled rendering, and consistent print/digital experiences. Provide technical leadership on content APIs, prototype solutions, and integrate content across workflows. Drive long-term content architecture, migrations, governance, and tooling to improve editorial efficiency and scalable delivery.