Territory Manager

, India

Job Family Group:

Sales & Marketing

Worker Type:

Regular

Posting Start Date:

September 8, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

What’s the role?

As Retail Territory Manager, you are responsible for managing the relationship between Shell and Retailer/Dealer at site level through the S&O pillars of Care for People, Brilliant Basics & Site P&L, and ensuring consistent delivery of the Safe operations, Shell’s Customer promises, and profitability of a cluster of 15 to 20 sites.

What you’ll be doing

• Identify Gaps in all aspects of site performance (including service and 'people') for responsible geographical area and mandate, advice or offer Retailer/Dealers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer/Dealer and Shell.

• Maximize all sales development potential whilst protecting Shell's interests, through the coaching and motivating of Retailer/Dealer.

• Manage and maintain positive Retailer/Dealer relationships, supporting them to achieve and maintain top class site performance (including counselling and performance management of underperforming sites / Retailers).

• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.

• Ensure Retailer/Dealer implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.

• Play a leading role in implementing the local retail strategy in order to secure the best possible network coverage while maximizing the shareholder interests.

• Ensure that Dealers' and retailers actions do not damage Shell's Reputation.

• Ensure that the retailers trains and develops their staff and understands the importance of people in delivering the Customer Commitment.

What you bring

We’re keen to hear from individuals with extensive relevant experience and with the following skills experience, and knowledge:

• Selling and Negotiation.

• Channel Management.

• Applying Customer Value Proposition.

• Commercial & Economic Acumen.

• Managing Customer Experience.

• Retail Site Operations.

• Value Chain Understanding.

Beyond that, we’d like to see the following on your CV:

• Proven experience in delivering P&L roles – Topline, Margins, Cost, Losses.

• Eye for Detail through setting high benchmark on site operations, HSSE, housekeeping, grooming standards, training, evaluations.

• Ability to grow Site Incomes with equal focus in developing Partner (Retailer) capabilities in a rapidly growing network.

• Competent to lead & deliver the NFR aspirations from every site; with specific focus on driving a professional Convenience Retail business. High quality "Eye for Detail" - Daily Operations.

• Ability to be self-motivated, bringing enormous amount of energy & positive attitude - every day.

• Ability to passionately demonstrating the "People Make the Difference Real" spirit. 

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.

• Continuously grow the transferable skills you need to get ahead.

• Work at the forefront of technology, trends, and practices.

• Collaborate with experienced colleagues with unique expertise.

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.

• Benefit from flexible working hours, and the possibility of remote/mobile working.

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.

• Take advantage of paid parental leave, including for non-birthing parents.

• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

• Grow as you progress through diverse career opportunities in national and

• international teams.

• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

IMPORTANT NOTICE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

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Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.