The Role
Leads field operations across the Great Lakes territory, overseeing technician performance, quality, productivity, development, and service levels. Builds insurance carrier relationships, resolves escalated issues, expands coverage and business opportunities, and partners with internal teams to improve operations. Supports recruiting, onboarding, training, and field assessments while analyzing territory performance and communicating staffing needs and trends. Travel throughout Minnesota, Wisconsin, and South Dakota may reach 50%.
Summary Generated by Built In
Territory Manager – Great Lakes
Department: Field Operations
Reports To: Regional Manager
FLSA Status: Exempt
Travel: Up to 50%
Career Opportunity
Hancock Claims Consultants is seeking a Territory Manager – Great Lakes to lead field operations across the region. This role is responsible for technician performance and development, carrier relationships, service excellence, and territory growth.
We’re looking for a hands-on, solutions-oriented leader who is ready to take on greater responsibility and make a broader impact at Hancock.
Key Responsibilities
Qualifications
Benefits
Ready for Your Next Opportunity at Hancock?
If you’re ready to take the next step in your career, expand your leadership impact, and help drive the success of the Great Lakes territory, we encourage you to apply.
Grow your career. Lead with impact. Help shape what’s next for Hancock.
Department: Field Operations
Reports To: Regional Manager
FLSA Status: Exempt
Travel: Up to 50%
Career Opportunity
Hancock Claims Consultants is seeking a Territory Manager – Great Lakes to lead field operations across the region. This role is responsible for technician performance and development, carrier relationships, service excellence, and territory growth.
We’re looking for a hands-on, solutions-oriented leader who is ready to take on greater responsibility and make a broader impact at Hancock.
Key Responsibilities
- Lead, coach, and develop property inspection technicians across the Great Lakes territory (Minnesota, Wisconsin, South Dakota).
- Monitor field performance, quality, productivity, and service levels.
- Build and strengthen relationships with insurance carrier partners.
- Resolve escalated field issues and client concerns.
- Identify opportunities to expand technician coverage, service areas, and carrier business.
- Partner with QA, Scheduling, Business Development, and other teams to drive operational success.
- Support technician recruiting, onboarding, training, and field assessments.
- Analyze territory performance and communicate staffing needs, trends, and opportunities to leadership.
- Represent Hancock in carrier and industry meetings as needed.
Qualifications
- 3–5 years of experience in property inspections, insurance field services, or operations management.
- 2+ years of leadership or supervisory experience preferred.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to lead teams, manage priorities, and use performance data to drive results.
- Associate or bachelor’s degree preferred; equivalent experience accepted.
- Willingness to travel throughout the Great Lakes territory up to 50%.
Benefits
- Competitive Base Salary
- Performance-Based Bonus Structure
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Long-Term Disability
- 401(k) with Company Match
- Paid Time Off
- Professional Development Opportunities
- Career Growth with an Industry Leader
Ready for Your Next Opportunity at Hancock?
If you’re ready to take the next step in your career, expand your leadership impact, and help drive the success of the Great Lakes territory, we encourage you to apply.
Grow your career. Lead with impact. Help shape what’s next for Hancock.
Skills Required
- 3-5 years of experience in property inspections, insurance field services, or operations management
- 2+ years of leadership or supervisory experience
- Strong communication, relationship-building, and problem-solving skills
- Ability to lead teams, manage priorities, and use performance data to drive results
- Associate or bachelor's degree, or equivalent experience
- Willingness to travel throughout the Great Lakes territory up to 50%
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The Company
What We Do
Hancock Claims Consultants is a trusted leader in property insurance claims support with over 20 years of experience, providing fast, accurate, and affordable claims lifecycle services from inspections to repair.
