Terminal Incharge - Associate Manager

Posted 4 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Utilities
The Role
Oversee daily terminal operations including passenger processing, facilities, safety, security, maintenance, budgets, and staffing. Coordinate with airlines, ground handlers, security, customs, and concessionaires. Monitor performance and crowd flow, manage incidents and emergency response, enforce SMS and safety standards, and support technology and process improvements.
Summary Generated by Built In
Responsibilities

• Manage day-to-day terminal operations including passenger processing, facilities, and services.
• Ensure compliance with aviation regulations, safety standards, and security procedures.
• Coordinate with airlines, ground handling agencies, security agencies, customs, immigration, and concessionaires.
• Monitor terminal performance, passenger flow, and crowd management during peak and irregular operations.
• Oversee maintenance, housekeeping, and infrastructure readiness of terminal buildings.
• Implement emergency response plans and manage incidents, disruptions, and crisis situations.
• Manage terminal budgets, operating costs, and resource allocation.
• Ensure high standards of customer service and handle passenger complaints and feedback.
• Supervise, train, and evaluate terminal operations staff and contractors.
• Support implementation of new technologies, systems, and process improvements.

Safety and Security Responsibilities

• Enforce safety management systems (SMS) and occupational health & safety standards.
• Coordinate terminal security operations and audits.
• Ensure preparedness for emergencies including fire, medical, security, and evacuation scenarios.

Qualifications

• Bachelor’s degree in Airport Management, Aviation, Engineering, Business Administration, or related field.
• 8–12 years of experience in airport operations or terminal management.
• Strong knowledge of airport regulatory requirements (DGCA / ICAO / IATA standards preferred).
• Experience managing large teams and multiple stakeholders.

Skills Required

  • Bachelor's degree in Airport Management, Aviation, Engineering, Business Administration, or related field
  • 8-12 years of experience in airport operations or terminal management
  • Strong knowledge of airport regulatory requirements (DGCA / ICAO / IATA standards preferred)
  • Experience managing large teams and multiple stakeholders
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The Company
HQ: AHMEDABAD, GUJARAT
20,544 Employees

What We Do

Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class transport and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its transport logistics and energy utility portfolio businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani owes its success and leadership position to its core philosophy of ‘Nation Building’ driven by ‘Growth with Goodness’ - a guiding principle for sustainable growth. Adani is committed to increase its ESG footprint by realigning its businesses with emphasis on climate protection and increasing community outreach through its CSR programme based on the principles of sustainability, diversity and shared values. Watch Pehle Pankha Ayega | Phir Bijli Aayegi : https://www.youtube.com/watch?v=1orXXuPzNmY

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