Tenant Account Analyst

Job Location:

PRIMARY PURPOSE:

The Tenant Account Analyst engages with a variety of people including our tenants, Simon’s management team, and peers from other areas of the business.  These interactions facilitate thoughtful and timely application of revenue to open outstanding accounts.  In this position, the analyst owns the AR application for a set of properties and ensures timely collections of outstanding amounts due. 

PRINCIPAL RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

• Responsible for the collection of rents, identification and escalation of tenant issues, maintenance of tenant database, account analysis, account reconciliation and reporting as applicable.  These responsibilities are performed in a team environment and encompass a large number of accounts.

• Review and analyze aged receivable reports and system information to determine priority of tenant contacts

• Perform collection calls for base rents and other charges on assigned accounts pursuant to established department policies and procedures

• Provide customer service to both tenants and internal customers including; Leasing, Property Management, Accounting, etc.

• Accurately record the proper classification of collection status and other associated system identification codes in a timely manner

• Prepare interpretation of lease language for review by Supervisor for response to tenant inquiries

• Recommend action to management (default, litigation, etc.) for tenants that do not remit payment

• Utilizing best available tools, reconcile accounts, including the proper allocation of cash  to charges

• Prepare reports, which facilitate the collection of aged balances

• Perform collection calls/action on tenants identified as High Dollar; Unpaid Current, Prior Month and Three Month Rent delinquencies; Payment Arrangement and Promissory Note delinquencies; and Watchlist.

• Maintain comments field in CTI Tenant Pursuit Application in accordance with policy

• Perform follow-up action on a timely basis to ensure tenant commitments are met

• Prepare reports on assigned properties to accurately communicate the status of accounts to management

• Identify tenant issues and escalate to Supervisor in a timely manner

• Acquire understanding of other departments within the company, including Property Management, Legal, Leasing and Accounting

• Identify appropriate application of unapplied cash

• Assist in collection efforts on assigned group accounts.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree preferred in Finance or Accounting

• Proven ability to work independently

• Must possess strong customer service skills

• Must have good reconciliation and analytical skills

• Possess strong math aptitude

• Ability to interpret basic contract and language

• Must be flexible with ability to communicate conflicts to Supervisor

• Must have strong negotiating skills

• Accounting knowledge

• Must possess good business communication skills – verbal and written, 10 key calculator by touch and type 40-45 wpm

• Excellent interpersonal skills

• Previous collection or customer service experience

• Experience in fast paced, high volume dynamic environment

• Previous experience using PC and software, including Word and Excel