TEMS Administrator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities May Include:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

TEMS Administrator - Based at MW Wheels

based at Customer Site in Port Elizabeth

Be the trusted link between our customers and operational excellence.

Purpose of the Role:

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.  This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintaining solid relationships with the customer base.

Responsibilities include:

General administration and client account reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs

Reconciling of accounts

Credit balance investigations.

Accurate filing of client documentation

Managing of suspended and rejected movements

Logging of necessary Salesforce cases.

Logging Collection / Return orders when needed.

Log necessary escalations to the business via Salesforce

Submitting of weekly updates to Team Leader and Supervisor for CHEP management

Ensuring all queries are addressed and resolved in accordance with the Business Rules.

Entertain a good customer relationship and escalate all relevant issues to CHEP management.

Checking of inbound documents validity – equipment, quantities etc.

Outbound process – record keeping

Facilitating 1-4-1 exchanges

Identify 1-4-1 exchange clients to be converted Transfer clients where possible.  (If applicable)

Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.

Stock counts and reconciling of the counts

Issues orders

Escalate all noncompliance issues to CHEP

Liaise with problem customers to recover outstanding balances.

Any other reasonable tasks as delegated by CHEP Management

Ideal Candidate Requirements:

Matric & a Diploma essential, preferably studying towards a business-related Degree.

Manual Driver's License

3-5 years Basic Accounts & Reconciliation, including general office duties

3 years Customer Service Experience

Analytical Skills

Excellent communication skills at all levels

Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is preferable.

Team Players who are systematic, accurate, patient and service-orientated will be the best suited to handle this position.

#LI-RM1

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].