About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
The Leave Specialist is responsible for providing essential HR support and exceptional customer service to our HR team, employees, and clinics. This role supports a wide range of HR functions, with an emphasis on leave of absence administration. The ideal candidate is a proactive contributor who can work independently, manage competing priorities, and collaborate effectively across the organization while maintaining strong attention to detail and organization.
Job Responsibilities
The Leave Specialist is responsible for providing essential HR support and exceptional customer service to our HR team, employees, and clinics. This role supports a wide range of HR functions, with an emphasis on leave of absence administration. The ideal candidate is a proactive contributor who can work independently, manage competing priorities, and collaborate effectively across the organization while maintaining strong attention to detail and organization.
Oversee the day-to-day administration of LOA, FMLA, ADA, PWFA, as well as any other current or future leave programs
Serve as the primary point of contact for the leave Third-Party Administrator (TPA), ensuring timely case management, accurate leave administration, and a seamless employee experience throughout the leave lifecycle.
Support compliance with federal, state, and local leave regulations and stay informed of legislative changes impacting leave and accommodation programs
Support direct billing for employee benefits premiums and provide support for all leave-related payroll items
Ensure accurate and timely processing of related paperwork, documentation, and data entry
Provide comprehensive and accurate support to employees, managers, and internal stakeholders regarding leaves of absence, accommodations, and leave policies
Conduct regular audits of HR data in systems to ensure integrity and alignment across platforms.
Support compliance efforts by managing mandatory training records, policy acknowledgments, and reporting for internal and external audits
Support leave program transitions to new systems, vendors, and processes, including coordination with internal stakeholders and external partners
Support the HR team with ad-hoc projects from time to time
Required Qualifications
Bachelor’s degree or equivalent work experience
Minimum of 2 years of experience supporting HR Generalist functions, including Leave Management, HRIS, and Administrative HR support
Proven experience managing leaves of absence (FMLA, ADA, STD, etc.)
Hands-on experience working with HRIS systems (e.g., Workday, ADP, UKG, Paycom)
Google Suite: Sheets/Spreadsheet proficiency: V-Lookup, Formulas, Automation, etc.
Preferred Qualifications
Experience working on a fast-paced, high volume HR team
Experience with HRIS administration, preferred Workday experience
PHR, SPHR and/or SHRM Certifications
Understanding of HR functions and best practices
Excellent customer service and communication skills
Excellent written and verbal communication skills
Experience with a Mac and Gmail suite of applications
Physical Job Requirements
Regularly required to be independently mobile
Regularly required to interact with a computer and communicate with peers and co-workers
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
#LI-RemoteSkills Required
- Bachelor's degree or equivalent work experience
- Minimum of 2 years of experience supporting HR Generalist functions, including Leave Management
- Proven experience managing leaves of absence (FMLA, ADA, STD, etc.)
- Hands-on experience working with HRIS systems
- Google Suite proficiency
What We Do
We’re designing a better way to deliver and pay for health while engaging and guiding a community of members to live their best health. As a national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, we deliver Primary Health. An entirely new model of health, Primary Health is driven by an interdisciplinary team that builds relationships with members to proactively move them towards their best health using measurement-based care. Join our movement as we create the future of health as it should be
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