Temporary Aftercare Associate (Bilingual – Spanish/English)

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible.

At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.

We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.

We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home.

Anthos|Home is seeking a Temporary Aftercare Associate to support the Aftercare team during a period of increased volume. The Aftercare Associate will work on a team reporting to the Aftercare Supervisor. 

In this role, the Aftercare Associate serves as a warm, responsive first point of contact for Participants after they move into their new home, providing front-line phone support and consistent monthly outreach to help ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led; this role focuses on responsive customer service, accurate information, and reliable proactive check-ins, escalating more complex needs to an Aftercare Specialist. This is an opportunity to make a direct, meaningful impact in the lives of New Yorkers working toward stable, permanent housing.

Participant Check-ins & Phone Support 

• Conduct monthly proactive phone check-ins with all assigned Participants to assess how they are adjusting to their new home, surface any rent arrears or utility issues, and check on building security, pending repairs, and communication with the Property Provider 
• Answer incoming calls from Participants and respond to general questions, providing accurate basic information and a warm, professional first point of contact 
• Inquire about the Participant's benefits and employment status during each contact 

Information & Referrals 

• Provide referrals to community resources as needed, including financial literacy, mental health, wellness, legal, and other areas of support 
• Escalate complex needs, housing or tenant-related concerns, and Property Provider issues to the appropriate Aftercare Specialist or Supervisor in a timely manner 

Coordination & Documentation 

• Maintain thorough, accurate, and timely progress notes and correspondence in Salesforce, while upholding the confidentiality of Participants, staff, and organizational information at all times 
• Attend meetings and case conferences as needed to ensure collaborative supports are in place 
• Complete tasks and provide support within the Aftercare Team on an ad hoc basis 

Other duties as assigned  

• Bilingual in English and Spanish (required) 
• 1-2 years in Customer service experience, ideally in a phone-based or high-volume contact role 
• Experience working in a nonprofit, social service is a plus
• Some familiarity with the NYC housing market, housing voucher programs, and/or NYC shelter system 
• Highly adaptable – comfortable working in a fast-moving startup environment where processes are still evolving and flexibility is essential 
• Excellent interpersonal, verbal, and written communication skills, including fluency in both English and Spanish; skilled at de-escalation 
• Trauma-informed approach to working with Participants navigating housing transitions 
• High-performing and self-directed – takes ownership of their work, follows through consistently, and holds themselves to a high standard 
• Tech-savvy and quick to learn new tools and systems; Proficiency in MS Word, Salesforce, and Excel 
• Strong organization and attention to detail, with a commitment to accuracy 
• Genuine passion for the mission – motivated by moving people into stable homes and committed to doing that work with urgency, care, and excellence 

• Pay: $18-20, Full Time
• Hybrid work environment: 2-5 days in office &/or on the field
• This role requires flexibility to work evenings and weekends as needed.

Join a mission-driven team moving at startup speed to create real change in New York City. If you’re excited by building something new, using technology for social good, and contributing ideas that shape how we work, we’d love to meet you. Apply now to join Anthos|Home and help create a new way home.

Please send your resume and cover letter through our careers site.

Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.