Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamTechnical Solutions Specialists (TSS) are the perfect union of two areas of expertise: product knowledge and full-stack developers. This team provides integration guidance & support, on a foundation of deep understanding of Stripe’s products.
The team partners with technical or developer users, as developers themselves, to answer questions and advise on how to improve or modify integrations to get the most out of Stripe’s powerful infrastructure.
Technical Solutions interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems.
What you’ll doResponsibilities- Spend the majority of your time troubleshooting user issues and advising technical users on their integrations across multiple platforms (including email, chat, and occasionally over the phone)
- Partner with mentors on the team on focused and deliberate learning objectives designed to improve your developer skills and build better coverage within the team
- Work a mixed schedule allowing us to provide our most technical users with 24/5 front-line developer support and guidance
- Take an analytical approach to tracking points of friction for users and work with other teams to make those parts of Stripe better
- Optimize our internal and external documentation for all of Stripe’s products
- Work with Technical Solutions Engineering and Product Engineering to solve or advise on sophisticated technical issues
To equip you for this, as a TSS, you will go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe’s API & product features. Over time, you will learn the basics of all of Stripe’s supported backend languages as well as front-end JavaScript and/or React. You will also solidify your knowledge of SQL and LogScale basics to excel on the job.
Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- Ability to clearly and confidently communicate technical guidance to users of varied technical backgrounds.
- Passion for interacting with new people, sometimes chatting live with many at the same time.
- Familiarity with SQL and comfort building basic queries and modifying more complex ones.
- Strong technical troubleshooting skills and experience interfacing with technical teams.
- Excellent written communication skills, with a passion to interact with users and stakeholders clearly and empathetically.
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
- Have graduated from a full-stack development bootcamp with at least two large-scale projects deployed; or have a bachelors in Computer Science, Software Engineering, or similar, with experience in at least one web application framework and programming language.
Skills Required
- Ability to clearly communicate technical guidance
- Familiarity with SQL and comfort building queries
- Strong technical troubleshooting skills
- Excellent written communication skills
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
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Healthcare Strength — Healthcare is positioned as comprehensive across mental, physical, and medical plans. Mental-health support is repeatedly surfaced as a meaningful part of overall coverage.
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Parental & Family Support — Parental leave and fertility benefits are highlighted as core elements of the package. Leave-related benefits are portrayed as a standout area of support for families.
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Fair & Transparent Compensation — Compensation is framed as a relative strength compared to other parts of the employee experience. Pay is frequently characterized as competitive and, for many roles, perceived as fair in absolute terms.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
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