We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionProvide L2/L3 production support for Temenos Transact (T24) applications, including investigation, troubleshooting, and resolution of production incidents within agreed SLAs. Support system monitoring, root cause analysis, deployments, and critical business processes while working closely with business users, consultants, infrastructure teams, and Temenos support teams.
Responsibilities:
- Provide L2/L3 production support for Temenos Transact (T24) applications.
- Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
- Analyze application logs, OFS messages, batch jobs, interfaces, and system issues.
- Perform root cause analysis (RCA) and recommend preventive measures.
- Support end-of-day (EOD), end-of-month (EOM), and end-of-year (EOY) activities.
- Monitor system health, interfaces, and critical business processes.
- Work closely with business users, functional consultants, infrastructure teams, and Temenos support teams to resolve issues.
- Develop and deploy fixes, patches, and enhancements as required.
- Participate in release management, deployments, and production change activities.
- Prepare technical documentation, support guides, and knowledge base articles.
- Ensure compliance with incident, problem, and change management processes.
- Strong experience in Temenos Transact (T24) technical development and support.
- Good knowledge of InfoBasic, TAFJ/TAFC, jBASE, and Temenos architecture.
- Experience working with OFS, APIs, local developments, and integration frameworks.
- Knowledge of Transact core modules such as Customer, Accounts, Funds Transfer (FT), Teller, Deposits, Loans, AA, etc.
- Hands-on experience in debugging production issues and log analysis.
- Familiarity with Unix/Linux environments and shell scripting.
- Experience with databases such as Oracle, SQL Server, or PostgreSQL.
- Understanding of ITIL processes, incident management, and problem management.
Skills Required
- Strong experience in Temenos Transact (T24) technical development and support
- Knowledge of InfoBasic
- Experience with TAFJ/TAFC
- Experience with jBASE
- Familiarity with Temenos architecture
- Experience with OFS, APIs, local developments, and integration frameworks
- Knowledge of Transact core modules (Customer, Accounts, Funds Transfer, Teller, Deposits, Loans, AA)
- Hands-on experience debugging production issues and log analysis
- Familiarity with Unix/Linux environments and shell scripting
- Experience with databases such as Oracle, SQL Server, or PostgreSQL
- Understanding of ITIL processes, incident management, and problem management
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
