Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Bank Teller is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies, procedures and adheres to applicable government regulations.
The main branch office is: Sacramento, CA 95816
What You'll Do:Customer Service
- Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer.
- Understands the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport.
- Resolves customer questions and/or problems by making observations, listening and asking questions. Refers the customer to a supervisor or appropriate department.
Operations
- Accepts and processes deposits, night drop deposits, ATM deposits, loan payments, cashes checks and processes other transactions according to established procedures.
- Approves customer transactions in accordance with established authority levels/limits.
- Opens new accounts accurately following established procedures and obtains supporting documentation as required.
- Verifies cash received from vault and balances cash drawer daily. Performs various administrative duties such as filing, answering phones, ordering supplies and maintaining work areas in a neat, orderly and professional manner.
- Assists the Banking Center Manager and / or Operations Supervisor in completing Branch Certifications.
- Reviews NSFOD report in the absence of the Banking Center Manager and/ or Operations Supervisor.
- Carries out supervisory duties in accordance with established policies and procedures in the absence of the Banking Center Manager and/or Operations Supervisor.
- Approves other teller’s transactions up to the assigned limit.
- Assists customers in resolving complex issues.
Compliance
- Maintains current knowledge of branch operations, bank products and services and applicable regulations. Operates in compliance with operational regulations and security policies and procedures.
- Reviews and approves Regulation CC holds for other BSSs in the branch.
- Reviews and approves CTRs and OFAC reports for the branch.
Other Responsibilities:
- The responsibilities listed describe the general nature of the role and are not an exhaustive list of all duties, responsibilities or skills required.
- Support and promote the Bank’s vision, mission, core values, organizational structure, policies and procedures.
- Performs a variety of account maintenance duties including new account opening. Balances daily transactions and verifies cash totals.
- Must have excellent analysis, observation and decision-making skills.
- Individuals should be able to work under high pressure situations and a stressful atmosphere and should remain composed.
- High degree of accuracy. Strong organizational skills; able to manage priorities and workflow.
- Must be able to work flexible hours, as scheduled and Monday through Saturday, work at any of the bank's locations, as needed.
- Education: High school diploma or general education degree (GED).
- Minimum 1 year cash handling and customer service experience.
- Excellent customer service, communication, interpersonal and problem-solving skills. Proficient in the use of personal computers and related software Ability to work varied days/hours as business dictates.
- Ability to work independently and as a team member.
- Professional work attire in the office environment.
- Able to communicate with people at all levels and various backgrounds.
- In addition to English, bilingual proficiency in Spanish and/or Punjabi is a plus.
Skills Required
- High school diploma or GED
- Minimum 1 year cash handling and customer service experience
- Proficient in the use of personal computers and related software
- Excellent customer service, communication, interpersonal and problem-solving skills
- Ability to work varied days/hours, including Monday through Saturday, and at any branch location as needed
- High degree of accuracy, strong organizational skills, and ability to manage priorities and workflow
- Ability to work under high pressure and remain composed; good analysis, observation and decision-making skills
- Ability to work independently and as part of a team
- Bilingual proficiency in Spanish and/or Punjabi
- Professional work attire in the office environment
What the Team is Saying
SoFi Compensation & Benefits Highlights
-
Healthcare Strength — Comprehensive medical, dental, and vision plans are paired with mental-health coaching/therapy, EAP access, and wellness programs, with options noted for low or fully covered premiums. Company-paid life and disability insurance further strengthen core protection.
-
Parental & Family Support — Up to 12 weeks fully paid parental leave is complemented by fertility/adoption resources, subsidized back-up child/elder care, caregiver leave, and pet insurance. A 2026 program also matches a new federal $1,000 seed for eligible children’s investment accounts.
-
Leave & Time Off Breadth — Exempt employees have flexible/unlimited vacation alongside early-release “SoFi Fridays,” while non-exempt employees receive generous vacation and sick time. Paid volunteer time and role-appropriate leave options extend time-away coverage.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
Gallery
SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
