Join our Telesales team! We’re looking for passionate and results-driven individuals to grow with us — from supervising high-performing teams to driving strategic initiatives across the business. You’ll play a key role in improving conversion, productivity, and operational excellence.
What you’ll do (common for both levels):Lead and coach telesales teams to achieve Booking CVR, Show-Up Rate (SU%), and other performance KPIs.
Collaborate across Marketing, Ops, and System teams to improve lead quality, tools, automation, and workflows.
Deliver end-to-end project execution: daily briefings, weekly reports, QC scorecards.
Ensure CVR targets are met, including Lead-to-Book and Book-to-SU conversion.
Maintain first response time <5 mins for all agents.
Coach and enable team members to achieve performance standards.
Strong people management, detail-oriented, and results-driven.
Act as a strategic partner to the Telesales Manager, co-owning KPIs and driving key initiatives.
Lead cross-functional projects and continuous improvement initiatives (SOPs, incentives, seat plans, automation, training).
Analyze data and performance dashboards, identify gaps, and propose high-impact solutions.
Build project plans: objectives, success metrics, timelines, owners, risks.
Facilitate brainstorming, experimentation, and strategic decision-making.
High ownership, critical thinking, structured mindset, and manager-level execution.
Telesales Supervisor:
Proven execution & leadership skills in telesales, contact center, or sales operations.
Skilled in Microsoft Excel and KPI monitoring.
Detail-oriented, results-driven, and able to coach teams effectively.
Telesales Associate Manager:
S1 in Economics, Management, or related fields.
3+ years experience in telesales, contact center, operations excellence, or commercial excellence.
At least 1–2 years in senior/leadership role (SPV, Senior Analyst, Sales Ops).
Strong strategic thinking, project management, and data analysis skills.
Skilled in Excel, Google Slides, and comfortable leading cross-functional initiatives.
Top Skills
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!
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