Telesales Sr Analyst

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Contact existing or potential bank customer(s) via telephony system approved & provided by the UOBM to inform them about a product or service guided by script(s) provided.
• Provide the customer with information about the products or services in order to create customer(s)’ interest in the brand.
• Ensure no misrepresentation of product features, pricing, promotions and processes.
• Answer any question(s) / enquiri(es) from customer(s) and/or clarify any doubt(s) customer(s) may have.
• Keeping up to date on & provide market research / data through outbound calling.
• Ask probing question(s) to engage & listen to understand customer(s)’ requirements / needs.
• Identify and qualify potential sales leads.
• Use the data provided by UOBM & obtained from customer(s) to pursue promising leads with persuasion and persistence.
• Act in the best interests of customers when providing them with financial advisory services
• Convert customer inquiries into sales opportunities ethically & responsibly at all times.
• Convert difficult leads into customers ethical & responsibly at all times.
• Generate repeat business by promoting new offers to customers ethically & responsibly at all times.
• Uphold UOBM Values & provide the UOBM brand recognition by leaving customer(s) with an excellent impression of UOBM through effective customer relations, empathy and effective communication skills.
• Handle grievances / dissatisfaction(s) as much possible to preserve the company’s reputation & good image, and redirect calls to the relevant department(s) if necessary for resolution(s).
• Capture and process sale(s) / order(s) by obtaining and updating customer(s)’ latest information in an accurate manner in the Application Form or system.
• Ensure application form(s) duly completed prior to submission.
• Ensure all relevant income document(s) obtained from customer to adequately support the application.
• Keep records of calls, and sales, and note useful information.
• Update all leads’ outcome(s) or status accurately & timely in the CRM/TMS system.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Uphold & maintain UOBM Values before, during and after sales acquisition process by adhering to the UOBM PFS & Telemarketing Sales Discipline Guide.

Ensure all sale(s) are acquired in accordance and adherence to approved Sales Process & Procedures

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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