Work in Telesales and Retentions function for Vodafone Qatar do telesales and retentions activities such as migration of prepaid customers to postpaid, upgrading postpaid customers to a higher plan and selling new Vodafone products which includes but not limited to GigaHome, New postpaid, New MBB connections.
The role is responsible to handle disconnection requests from postpaid customers and trying to retain them by resolving their issues and / or providing customers with relevant retention offers
The role is also responsible for handling multiple customer telesales tasks and activities with inbound/outbound calls, digital leads, trouble tickets and customer complaints/escalations. The role is an integral part of the COPS department.
Qualifications- Highschool diplomat minimum.
- Experience in contact center or tele sales environment.
- Experience using CRM and MS Office tools.
- Excellent sales skills
- good Knowledge of handsets and accessories.
Skills Required
- Highschool diploma minimum
- Experience in contact center or telesales environment
- Experience using CRM and MS Office tools
- Excellent sales skills
- Good knowledge of handsets and accessories
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
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